There's a worrisome secret we all know about communicating on the Internet. We just won't admit it, even to ourselves.
Online communication between humans simply doesn't work.
Hear me out here. How many of you have had the experience of having an online "enemy" of some sort who turned out to be totally different when you met him in person? That you actually began communicating with and even liked?
"Flame wars" are now a part of the culture. Early on in the history of the Web, an apartment complex was wired with what amounted to a complex-wide message board. In no time things degenerated to the point where the police were being called to settle disputes.
Online communication has the highest noise level, in communications terms, of any medium short of CB radio, or so it seems. Having an intelligent conversation is always a case of getting around the off-topic content. It has always been that way, back to the early days of the Usenet newsgroups.
I am really glad we have the Internet. I love the power it gives us all. But we really need to recognize this very basic boulder in the middle of our electronic highway: the Internet is the equivalent of the poor Babel fish (apologies to Douglas Adams). Paraphrasing Adams, by removing all roadblocks to communications the poor Internet has been responsible for more and louder misunderstandings than anything else in the history of the Universe.
One need look no further than the brushfire between The New Republic and DailyKos to see the communications problems. Heaven forbid these people should all sit down in a room and talk.
The medium's very immediacy is its menace. People can go from a flash of anger to adrenaline in their bloodstream to typing fingers to some flaming message board comment so fast, they don't have time to think it through. Everything is a first draft.
What do we do about it? Not a clue. But we need to always keep it in mind, and we ought to recognize that we have created - out of thin air - a brand-new and very significant source of misunderstanding between us all.