Circuit City, HP & Rebate Unnatural Selection
Here's another case of "it's the principle of the matter," and for consumers in some circumstances, a likely lost rebate.
In trying to exercise my option to go to an HP website to redeem a rebate under the redemption offer form I'd accepted and made contractual at Circuit City, I was told by HP's rebate center managers that I did not have the right that my written receipt gave me. The form referred to an HP submission URL where I could supposedly submit the rebate electronically.
I was also told that the online submission is no faster than snail mail in getting one's rebate. However, my form said that submitting online would be faster, and that I could track the status of the claim.
HP's rebate center manager told me that I'd have to mail everything in, and an electronic submission was not an option. He said it was Circuit City's fault for printing out the option to submit electronically for my particular laptop rebate. I called Circuit City's rebate center whose representative told me that it was HP's rebate, so there was nothing Circuit City could do, other than perhaps at the store level. I was told by the store there was nothing they could do, then, that they'd give me a $50 rebate in the form of a gift card I'd have to spend there.
So the moral of the story, you would think, is: don't wait until the last minute deadline to submit a rebate submission. Is that really a moral? I thought the moral was: don't promise something to be available, go back on your promise, and then set up a gauntlet that steals hours of confused inquiry from consumers who made no mistakes.
If (A) you get anywhere close to the postmark deadline for rebate submission and happen not to have any one item asked for in the physical mail in rebate, lost the box, packed it into storage, or are too busy, and (B) you rely on the electronic submission option which represents itself as a faster method, you could lose the rebate you apparently never had if you relied on the electronic submission method to give you time.




