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Feedback to Congress: who is listening?


Bumped - AG

To my Congressman, I sent off a letter regarding the removal of language concerning removal of the language requiring Congressional approval of an attack on Iran. In the form response to email, I received this:

I certainly appreciate you sharing your thoughts, but given the volume of on-line correspondence my office receives, I'm only able to respond to constituents of the Tenth Congressional District.

I'm not singling him out for criticism. Indeed, I've seen a number of Congressional email portals saying they will accept correspondence only from constituents.


In the past, and certainly at present in official correspondence, it was certainly accepted that correspondence to the chair and ranking minority member of the appropriate committees/subcommittees would be read. Has this changed radically? Are there email portals to the committees?


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An interesting question Howard. I will watch this space to see what you find out. I wonder, as well, if your Congressman also only responds to messages from lobbyists for interests with headquarters within his district and if he only accepts contributions from sources that have their primary offices/residences within his district.

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Excellent point. Now, it's perfectly reasonable for a Congressman or Senator to screen out things that are mailed to every Member. It might be interesting to approach some sympathetic member, who sits on the relevant administrative committee, to allow a mail portal to the committees to be set up.


Under the apparent system, there's no good way to get correspondence to the members, or at least the chairman and ranking minority members, or staff, unless your own Member will forward the message. One could add your point: if they restrict themselves to lobbying and contributions from the district, they can be relieved from hearing about annoying information relevant to their committee assignments.

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Howard

*equal opportunity offense to both extremes*

"Those who cannot remember the past are condemned to repeat it" [George Santayana]

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This would be a very good issue to report on, Howard.

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I think it's reasonable to believe what many congressional staffers assert, that they read everything. Certainly they will read items from constituents, but especially committee chairs would be interested in national opinion.

I did send email to committee chairs, within the last year, and before the turnover. These got form-responses, but the answering emails did not imply my communication was ignored, rather that they were read.

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Did you send them to the general email address or webform for the member, or did you find committee addresses? Back when I was in another state, I remember trying to enter things through the webform, and having it immediately refused if I entered my state as different from the member's.

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Howard

*equal opportunity offense to both extremes*

"Those who cannot remember the past are condemned to repeat it" [George Santayana]

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I don't remember but have the impression one was a webform, one was a callup of an email app.

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Reminds me of the time that my 7 year old brother sent a letter to President Reagan, written on that elementary school paper where you have space for a picture at the top, asking why we had to have a war (I can't recall whether there was some actual conflict going on). He got a White House picture book back. I remember the look on his face; I kind of think it permanently shaped his view of politics.

Seriously, though, in an age where dozens if not hundreds of organizations have followed MoveOn into the automated letter to Congress arena, I'd be very surprised if Congressional staff haven't started setting up more barriers on reading and responding to communications from the public. Even figuring there is some way to filter out mass generated emails, it's got to be much more onerous than it used to be.

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Some members mention that email or fax is preferred, because postal mail is being delivered again, but very slowly. For a time after the anthrax attempts, no physical USPS mail was delivered. I read of a proposal to open it at a remote site, scan it, and send the digital images to the offices.


Private courier service packages went right through. Terrorists must be unaware of FedEx.

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Howard

*equal opportunity offense to both extremes*

"Those who cannot remember the past are condemned to repeat it" [George Santayana]

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Guess they don't feel that it absolutely positively has to be there overnight.  That's one way to be a terrorist, I guess.

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Somewhere on the net, I saw a Photoshopped image:

US Air Force.

When it absolutely, positively, has to be blown up today.

--

Howard

*equal opportunity offense to both extremes*

"Those who cannot remember the past are condemned to repeat it" [George Santayana]

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I think that beats "Peace is Our Profession."

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It's really better to find a staffer with that responsibility and email him. But that can't be an astroturf kind of thing. The FDL folks insist that these campaigns are effective, as long as the emails are written personally and in an clearly authentic voice, or at least one of them has when I raised the issue of their effectiveness.

It might be worthwhile to amass a central repository of such staff names to write substantive and timely email selectively and in low volumes. The keeper of the repository would have to be deeply trusted by all participants. One might make up a name like Demosthenes or Locke for sending such mail, which would have, obviously, multiple real authors.

Update: Of course, this is happening behind the scenes all the time. There is a fair amount of overlap between party activists IRL and blogger activists. The RL person has contacts that the blogger personality doesn't mention.

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Misplaced post

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I email Hillary and Chuck often.

I've never gotten more than a form back. But I do it with the hope that while they can ignore 1 email, 100 or 1000 they cannot.

 

Dissent Protects Democracy.

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PS, Nadler rarely gets an email.

What am I going to say? "Dude, you're awesome"? 

Dissent Protects Democracy.

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In terms of being "read"--there's a couple of things that happen, and in many senses that's a myth. It's not so much being read as it is "counted". The congressional offices assemble responses to constituent mail by issue. Thus, if they get 1000 form letters from the members of the Veterans of Foreign Wars re: firing the chief of Walter Reed, they'll (a) screen out all the correspondence that's not from the state (if they can) and then (b) draft a one-size fits all response. (If a letter raises multiple issues, they will put multiple canned responses into it.). When it comes time to vote, they take a mail/phone call email count. Then they make their decision.

The chances of an individual letter therefore being read (and responded to in particularity) are much better for those that do not look like form letters or are not drawn from them, but is nonetheless quite small. Although the members keep tabs on the email counts, they don't necessarily do anything more than read selected samples of what their constituents say (if that).

This is not to say that individual staffers don't develop relationships with correspondents under the Senator's name--esp. when thought and effort obviously went into the letter itself). That reflects well on the member, and most encourage it.

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I went through a phase of sending off e-mails to my representatives and lying about my zipcode to post e-mail to others. All I got were some hilariously unresponsive replies and plenty that were just plain, shall we say, "misleading".

I've decided that the only thing you really can do is simply not vote for them. They are not listening. They assume they don't need to listen. They will not listen until enough Americans simply stop affirming them at the ballot box. Vote for anyone else. Let them count how many people voted but voted for neither major party. That's my intention beginning with the last election. If the candidate truly represents me and some do, I will vote for that candidate. If they do not, I don't care what party they belong to, they will no longer get a vote from me. This lesser of two evils business is getting us nothing but evil!

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Part of the reason I lived in the DC area so long is that it was so much easier to find out which staffer dealt with a given area, and to learn how to contact them. In practice, it was far more important to get access to the appropriate staff member than the member; the staffer either could discuss the nuances of an issue, or could recognize when an outsider could help understand a complex issue.


That's still my preferred mode, although I don't have some of my references handy, ranging from the Almanac of American Politics to Congressional Staff Directory to Congressional Directory.

--

Howard

*equal opportunity offense to both extremes*

"Those who cannot remember the past are condemned to repeat it" [George Santayana]

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Read the whole thread before posting.

Read the whole thread before posting.

Read the whole thread before posting.

And preview, preview, preview.

You said that first, and better than I did.

I'd add that this conversation is necessarily private and so the staffer can be more forthcoming than the elected official can be. And if you are actually helpful in understanding an issue, you may well hear from the staff member again.

But they get a lot of chaff.

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Is this some sort of new rule? WTF?

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I wrote Ms. Pelosi an email regarding this issue--even though i'm in her district, I expect nothing but a form email full of wonderful sounding self-serving platitudes. Why should I expect anything more? It's not like i'm somebody important...like an AIPAC honcho or a lobbyist bearing bagfuls of money.

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Howard, I have been in these types of offices before where they receive correspondence and a close friend of mine had some funny stories to tell.

It may have changed since then, but mostly they do read everything. A lot of it they skim. They then classify it in groups. He told me once it would save a lot of time if people would just get to the point and say: Subject-Apple pie, position=Pro Apple pie.

They classify it date it, and run it through the types of databases you are very familiar with. Some offices do put a much lower attention to people out of their district. Knowing the way that town works it is more market research than anything else and if you are selling a product to one group, the ideas of a group that is not in your market is only of interest if it reflects something about your market.

The readers are taught to look for key items that if not responded to could be an embarrasment. If a victim of a tornado in your district writes about orphaned children and you don't respond, it could end up on the local news how you blew off the children. Even when they do respond its usually a carefully worded canned letter with a signature from a real pen that is attached to a signature writing machine, because it looks more real than inkjet.

Occasionally something comes through that is a possible prop or opportunity for the politician. Someone writes about a donation of property for a hospital in your district. That person gets a letter and a call from an L.A.

If I write a letter condemning the mohair subsidy in a far away district, I'm lucky if I get back anything.

Its a cynical game, but they do listen. Your email will be represented by a spreadsheet and a pie chart that shows that 300 non-constituents are opposed to the removal of language in the second week of March. The congressman will only see a graph showing the upward or downward trend that the pie chart represents while he is riding the little mini subway on his way to the Capitol.

I once personally saw where a constituent sent a voodoo stick to a politician with a pouch attached to hold what they called a racoon's penis bone. It was recommended to use the voodoo stick on the loyal opposition. He received a Thank you, but to his dismay, no detailed description of how successful the voodoo worked.

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Oh, agreed for general mail. While the statistics are now changed with the difficulty of sending postal mail to Congressional offices, several Members' offices with which I was familiar also weighted (1970s figures, with fax and email not available to the public):

  • 1: postcard or obvious form letter
  • 10: phone call
  • 100: letter that was not an obvious form
  • 1000: letter from lobbyist or clearly expert opinion
  • At that time, fax automatically got high priority because the number wasn't public, and the very few members that had email often read their own, since, again, it wasn't available to the public. The House, Senate, and Library of Congress each had their own email; our system at the Library of Congress did connect to ARPANET, and both House and Senate members could reach us.


    When I was LC network architect, 1976-1979 (1980? long time ago), there were a handful of computer-literate members that used systems heavily. Al Gore was one of the early adopters, but the most intense member-user was Charlie Rose.


    Do understand that many of us at the Library kept a New Yorker cartoon, with a fairly good drawing of the (then) Great Hall Reading Room, with people pointing, Superman-style: "look! A congressman! reading!". Given that was all too common, the idea of a congressman on a computer fried brains. Rose, however, would not just talk to the automation executives, but would drop in and chat about futures with working engineers.

    --

    Howard

    *equal opportunity offense to both extremes*

    "Those who cannot remember the past are condemned to repeat it" [George Santayana]

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    OMG, you know the whole game!

    thosethingswesay.blogspot.com

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    No, I don't know the whole game, because I have seen some good campaigns lose, but with the country continuing to move to the right for a generation now, be prepared for both sides to use databases like that to squeeze every last vote.

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    From my experience, that's reasonably consistent with what I've seen in individual offices. What concerns me here, however, is not that members only listen to their constituents, it is that committee chairs and ranking minority members may not be taking non-constituent mail -- which directly relates to their committee responsibility.


    If one's own member is not on that committee, the chances of getting any input on the legislation is nil, unless you have an inside track. When the committee hearings are the main place that an issue may be fought, it's there where the input is important, not on the full vote.


    Make no mistake that lobbies get heard in committees. This isn't to say, when I was in the DC area, that I couldn't track down the appropriate staffer a good deal of the time. Most of the time, I'd rather get a message to the staff specialist than the member.

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    Howard

    *equal opportunity offense to both extremes*

    "Those who cannot remember the past are condemned to repeat it" [George Santayana]

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    You have a valid point. They are supposed to represent the folks at home and the country in general, but as you say as a committee chair, you have the added responsibility of having a responsibility to that industry or interest. If a farmer does not have his representative on the Agriculture committee, he should still be able contact them as a concerned citizen and the chair should consider it his responsibility to Farmers to take the correspondence into consideration.

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    I think the "not in my district" bit is pretty much congress wide at this point. Email has just made it too easy for us rabble to write in.

    But this does have some meaning, doesn't it? I mean, congressional reps might answer to local voters but they're national politicians. The whole point was that they would balance the needs of their constituents with the needs of the nation. But, if they really have an obligation to the whole nation that evveryone is their consituent. What gives? Who do they represent? What's the real answer?

    One aside: I've written to Chuck Schumer numerous times and I've never received a response, despite my NYC residence and that I've voted for him. Clinton has responded to every note I've sent her. Yes, in a form manner. But I don't mind that. Schumer? Nothing.

    thosethingswesay.blogspot.com

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    My concern is that when a Member is acting in a committee role, he or she indeed is acting on a national level. Commitees and subcommittees do not have members from every state.


    If the letter is addressed to Congressman Foo, Chairman, House Committee on Irrelevant Legislation, I believe, as a US citizen, I am a constituent for the Congressman in that role. Cynically, if a citizen goes to the effort to find committee assignments, that just might suggest a little more meaning.

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    Howard

    *equal opportunity offense to both extremes*

    "Those who cannot remember the past are condemned to repeat it" [George Santayana]

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    Sometimes there may be an advantage coming from a little state.  I've written my Congressman (Kennedy), and my Senator (Reed), and my old Senator (Chafee) and received written responses from all three.  I've not had occasion to write Whitehouse yet.  I tend to write "thank-yous" as often as demands... given the nature of the delegation this would be expected--they're usually in need of no persuasion to vote as I would wish them to vote.  

    Oddly enough, I've taken to writing them less often, because while I send them e-mail letters to their offices, they respond with typewritten, signed (no doubt by machine) letters on official stationery.  I have enough signatures for my collection, and I'd just as soon not add to government expense and to the local land fills by trashing the correspondence.  I sent Kennedy a letter saying that an e-mail acknowledgment would be would be just fine...he didn't have to send me a letter explaining his position which I knew and with which I already agreed.  You guessed it.  I got typewritten letter thanking me for my opinion on the matter.

    If my congressman sent me a letter saying he could only reply to his own constituents, I'd probably send his office a copy of Reading is FUNdamental.  I would be satisfied with the kind of acknowledgment acknowledgment Mr. Berkowitz received in this instance, and I would expect that someone down near the bottom of the office staff would put the tick mark in the appropriate column.  I might hope the system was a little more sophisticated--that the first reader would have an eye out for ideas or turns of phrase which might be useful and bump them up the line...a kind of weeding out function a wee bit like the rating system the café uses.

    aMike

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    Howard. I seem to have been un-barred from TPMCafe for some reason. Let me express my utter and absolute pleasure to see you holding forth with a blog of your own. I always found your contributions valuable, thoughtful and humourous. I hope that you are finding the audience you deserve.

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    Great to see you! I'm on a mailing list that includes some Canadian Forces people. One was just telling me about the flannel lingerie show she attended, with the latest winter erotica. :-)

    --

    Howard

    *equal opportunity offense to both extremes*

    "Those who cannot remember the past are condemned to repeat it" [George Santayana]

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    You were barred? Whatever for?

    CSPAN junkies visit http://spannerbackup.ipbhost.com

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    The answer to the question, though, is yes.

    Here's the link to the to the House oversight committee email form.

    They've also got a newsletter you can sign up for. If you want to be effective in these conversation, you need to know what they're working on and what they're telling the

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    I sent a letter to Senator Byrd, thanking him for pointing out the emptyness of that chamber on the eve of the war. I guess a lot of out of staters did, because I got back a letter thanking me for my support.

    Maybe some of them accept out of state mail and some do not.

    Seems like a recent change, if so.

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    Howard C. Berkowitz

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