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Another day, another story: A family doctor's cry for change


Saturday was a short day in the office.  I came in to handle some paperwork and to see a few patients whom I couldn't manage to work in over the course of a busy week. It was an ordinary day with a typical, ordinary selection of patients....which is to say, that almost every one came with a story which cried out about how we desperately need change in our health care system.

Note: In the interest of developing diverse dialogue on this topic, this essay was first posted in slightly modified form at RedState.com where it was surprisingly well-received.... before it was removed and I was "banned"...  for expressing a politically incorrect view?  It has also been cross-posted on The Daily Kos, here, also in a slightly different form.


The first item on my plate was a patient who called to say that the asthma medication he had been on for years and which had allowed him to control his symptoms and stay out of the hospital was no longer covered by his insurance.

I explained to him that there were likely alternatives that would probably work as well and proceeded to compose an email to his pharmacist, outlining the possibilities I wanted him to explore.

From my perspective, the pressure from health care financing sources, be they public or private, to encourage doctors and patients to find equally effective treatment modalities at a lower cost is not wrong.  I often appreciate this push.  Particularly in an environment where drug companies and medical technology companies are pushing their expensive new treatments or diagnostics as the only way to go, a little pushback can help a busy provider make more appropriate decisions.

What is wrong is when the pushback comes because insurance company "alpha" had made a deal with drug company "beta" that makes drug "A" suddenly "preferred" and drug "B" suddenly "non-formulary" while another insurance company has struck a deal with another drug company to do just the opposite! This wastes my time and leads to patient confusion and non-compliance while serving little or no social benefit.  Multiply these arbitrary rules by the three pages of different insurance companies with which I must be involved and you can imagine the daily waste this produces.

My first patient, M.R., walked in, largely recovered after his recent hernia surgery, but concerned about the findings of his pre-operative exam when he was noted to have aortic stenosis, a type of heart condition which makes control of his elevated blood pressure even more important.  His major concern, however, was to see if I could provide him with free samples of the blood pressure medication, the dose of which had been increased by his cardiologist.  His insurance company, like most, only allows him refills once monthly, and with the increased dose he was going to run out earlier than expected.

The rule that patients can only get a month's worth of medication at their local pharmacy (a three month supply is generally allowed if patients use a mail order service) has its origin in the fact that in our mobile society patients may switch employers, and hence health insurers, fairly often and is tied also to the fact that there are so many uninsured in our country.  It is a logical business decision.  If an "insured" this month may be an "uninsured" or an insured of a different company the next month, then why allow him to have two months of therapy? Similarly, why take the chance that an insured might pass on medication to an uninsured friend or relative?  Of course this would not be a meaningful issue if all health care were covered under a single payer financing system, but that is not the system I deal with.

B.R. slipped in briefly afterwords so I could remove sutures that had been placed a week earlier in the emergency room.  While I snipped and pulled them out of the well-healed wound we discussed his gouty arthritis and I reviewed the proper use of his medications.  It is good, indeed essential, that there are emergency rooms when we need them, but as he left I considered how much more efficient and cost effective it would be if we had a health care system which would have made it easier for B.S. to have had his stitches placed by his primary care doctor who could manage his gout at the same time.

Next came, G.C., a longstanding  patient whom I hadn't seen for three or more years.  Her blood pressure was way up.  Why?  "I haven't had insurance, and times are hard."  She had been separated from her husband, an alcoholic and methamphetamine addict, but now they were back together, he was clean and sober and employed with insurance.  We joked in a bitter way about how unfair it seemed that she and her husband should not have had health coverage at a time when they needed it most.  Understanding the nature of one aspect of the waste generated by the private health insurance industry she sardonically remarked, "My husband works for The cable company.  They've got a pile of different cable 'plans' to choose from.  I guess it works the same way with health insurance.  The companies spend a lot of our money figuring out "plans" that can extract the most money from each one of us."

D.E., my next patient, came to update much-delayed health care maintenance evaluations.  A lovely, gentle man, this 59 year old handyman carries so-called consumer-directed health insurance because this type of high deductible high co-payment insurance is all he felt he could afford.  Unfortunately, the up front costs to him had delayed him from coming to see me.  As he confided that he was at a loss, not sure what he was going for health coverage in the future after having this month received a notice that his family's insurance cost was set to rise by $400 a month, I realized that today's visit was a way of getting as much done as possible before he would take a chance without insurance.

His predicament reveals the fallacy in the notion that making insurance "available" will somehow lead to people being insured.  Instead, it results in patients not buying the medications they need, delaying or avoiding preventive health care, and ultimately, as I suspect D.D. will decide, risking going without insurance at all. A need for even a minor surgery or an illness requiring a few days hospitalization could be all that is needed push D.D. into bankruptcy, joining the 50% of all American bankruptcies caused by health care expenses.  

In the interest of completeness, I'll note that the next two patients, K.N., a 62 year old man with severe heart and kidney failure as a result of a viral infection, whose health coverage comes from the county's Medicaid HMO, and B.E., who has a private employer-based H.M.O. insurance had no current problems with respect to their health coverage.

I then taught L.Q., a twenty one year old student here for the third time this week for treatment of an abscess, how to care for her wound herself.  It probably would have been better to have scheduled one more visit, but as she has no health coverage, even with the deep discounts I had provided for my services, the costs of treating this infection have been adding up.

In considering her care, and the way in which I've offered her a discount, I think about the health insurance crisis in this country from my perspective.  I serve a wide variety of patients, from all ethnic and economic circumstances, and with many different sources of payment for their care, in my practice.  From some I feel well-paid, from some I feel less well paid.  Although I try not to let this happen, there are times where this disparity has felt oppressive to me and where I've felt it could affect my judgment or my enthusiasm in providing the care a patient needs. Many of my colleagues wrestle with the same issue, some resolving the problem by going outside the usual health care system or restricting their practices to patients or insurers which pay the best; others accepting the reality that even a "poor-payer" pays more than the marginal cost of adding on an extra patient.  I have found it difficult to place any limits on my practice based upon ability to pay but find myself longing for a unified system where such disparities would disappear.

E.R. came next, thinking he needed a physical, a result of having paid on his own for a "comprehensive health screening" which had identified a number of problems for which he was advised to follow up with his physician.  His insurance plan is actually quite adequate, and the health screening he had paid for included tests which were not only unnecessary, but which are considered by The United States Preventive Health Services Taskforce to be counterproductive, because of their documented uselessness or tendency to lead to bad medical care. As I discussed with him the results of his screening tests and reviewed appropriate health care maintenance guidelines, I mused to myself about how good it would be to have a health care system guided by research into what really works best at lowest cost rather than a system which is pushed primarily by a focus on how to make the most money....  

Finally, came M.N., a new patient, a 31 year old research biologist with acne. I enjoyed the visit.  We talked about the pathophysiology of acne, the pluses and minuses of the different drugs, and about her work.  I decided not to address the fact that her insurance might not allow a dermatology referral because her condition, at her age, was considered cosmetic.  I wanted to enjoy just practicing medicine for a moment.


30 Comments

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I hope no offense is taken by the cross-posting here and at The Daily Kos. Interestingly, the readership and the nature of the comments tends to differ. The comments REALLY differed when I posted on RedState.com but the posting didn't last long. So much for free speech there.....

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Brave soul! So how did the discussion shape up before you got the boot?

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I copied a few comments to my computer, suspecting I might get canned, before they did get me. Here's one:

SteveLA Sunday, February 8th at 11:28AM EST (link)
Thanks for a great worms eye view of the problem of heath care, quite enlightening.

But what’s the answer?

The Democrats are moving towards a single payer system, McCain was pushing a pig in a poke plan of taxes and tax breaks, and some are pushing a bottle of aspirin along with a band aid and a pat on the back.

I’m one of the lucky ones, my employer has a pretty good health care package, abet with a fair amount of copay but it’s pretty good, but what about small businesses, those who are retiring but still too young for Medicare or in low paying jobs without health care? What about pre-existing medical conditions, or any number of issues related to heath care that make this such a difficult issue.

If the Republican brand is to come back, there has to be a strong plan put forth by Republicans on offer to deal with this critical issue, and not just the Democratic single payer crud.

Your ideas and thoughts on how to fix this mess would be appreciated.

And another:

This Gives a Great Perspective on a Complex Problem
reddog53 Sunday, February 8th at 11:37AM EST (link)
This post seems to point to three key points:
1) Care is best given when doctors and patients interact with real dialogue and facts. Financial pressures from any source that degrade that interaction, degrade care. This is the crux of the problem.
2) Medicine, like military defense, can benefit from some ‘business like’ processes, but it is not a business in the sense of an entity that provides simple goods or services. This is historically borne out by the notion of ‘profession’ (before we watered down that term). Typically professional services care for an individual on a long term basis: your lawyer, doctor and CPA used to serve clients, who were long term customers seeking specialized services. Rules for that sort of service seem to beg for difference from other transactions, such as buying something over the counter or hiring someone to fix your car.
3) Medical practices and insurance firms that seek customers for the long term most likely will act in the customer’s long term interest. Those looking for a quick buck will act in a different way. The trick is to encourage the former and eliminate the latter.

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I suspect that if they would allow the discussion to take place at RedState, you would find a lot of people are ready to toss the system we have even among their commenters.

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Thanks for dropping in . . . Dr. Aaron

Redstate is a hornet's nest once they feel threatened that someone is going against the grain of their preconceived notions. But, I must commend you on your attempt to reach out to all.

And speaking of reaching out. At my blog here at the Cafe you can watch a video that Dr. Aaron had posted on YouTube back in January. I'm not aware that he has already posted it here at the Cafe.

Dr. Aaron's Obama-Biden Health Care Discussion Video

Now there's someone who really walks the walk . . .

~OGD~

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Thanks for posting the video. It's still getting a few vies, though I doubt by anyone in the Obama administration, for whom it was produced.

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Thanks Dr. Aaron: Keep 'em coming.

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Couple of things. The formularies are crap. I have a $40 copay on one of my medications b/c my insurance co. isn't in bed with that particular pharma co. I'm wondering how the formulary for single payer would be decided upon, and how we can delegitimize phama co.'s influence on what gets in there.

Also, a couple years ago I had prescribed a topical medication to prevent some random acne flare-ups and when I took it to the pharmacy they had to call the doc and have her call the insurance company to say it was necessary. Thought that's what prescriptions were for. They say after 25 you don't need it. (My skin didn't get that message.)

Finally, this is one of the problems I have with privatized insurance: I have private insurance now. The first year I got it I went for the high deductible lower cost, ended up making it through the whole year without reaching my deductible so the insurance company never paid out a dime. And it was my son's first year, so we spent plenty of time at the doc. Deductible + premiums? Insane. Now I have a lower deductible so they actually pay stuff but the premiums are ridiculously high and every year they raise them, not a few dollars, but quite substantially. Now I get the theory is that if everyone is pushed into the market, prices will naturally lower, but I have my doubts about that as well as the fact that it doesn't address the problem of discrimination against those with preexisting conditions, as well as the massive overhead that goes into running an insurance system with so many providers. Finally, part of the privatized plan are subsidies for those who can't afford it, which presumedly is determined by income, but what's the cutoff? When I get into the classroom I'm guessing I won't be eligible for it, but the cost as is is way, way to high for me to continue and be able to provide for my kid.

Single payer. That's what I always come back to.

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Medicare for all. But with out-patient drugs included in Part B. (eliminate D, which is nothing but a give-away to the drug companies and the insurers)

You've seen well, Hillary, how anyone who is sick is discriminated against by insurers. I hope your problems are solved soon. And that you can keep your job till then as well. (and beyond of course!)

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This post is deeply appreciated. Please continue to post here and eslewhere.

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Keep up the good fight, Dr. Aaron. You're on the right side of history! I'm convinced as well.

We've had so many stories of people going broke due to medical problems. And how that impacted their psychological well-being as well.

Your posts here are always welcome.

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Dr. Aaron, I would like to thank you for posting. Statistics are one thing, but your everyday experience is missing from reports on this issue. It is interesting comparing your professional experience with the individuals at this site and their personal stories.

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Insurance is something I know something about first hand, as a former adjuster.

It is despicable that adjusters reference some page about a medication and are somehow able to demand it not be used. What school did they attend to have that power? At the same time, there are those providers who never consider cost because they take offense that an adjuster is saying "no" to them. In the end, the employers usually have no arrangement with providers to use one drug or the other. Most are not big enough to even warrant the provider having this conversation. The employers, also not being medical professionals, only want what is cheapest, and people are so glad to have their employers making these choices for them. What morons!

With government we have a chance at transparency. With private enterprise, there is none. We have a chance to talk to their lawyers about the rights these corporations have to privacy. Assuming, of course, the employees/patients impertinent questions do not result in their termination, which is not unlikely, especially if people dare to discuss their plight with other employees.

The only chance we have to get the treatment we require is to bridge the gap between these parties and unify people against the establishment. With the censorship practiced at Redstate, and the ingrained reactive attitude of Republicans to anything merely because it came from liberals, our work is cut out for us. It is clear to me we have to have these open discussion here, but we also need to have them in the public square where we can avoid the censorship of partisan websites.

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Recommended. Points out that behind the "stats" are people. And despite those who live in the world of numbers on spreadsheets, we are a society of people.

Just as the historical figure Joshua bar-Joseph had mentioned with regard to man and the Sabbath, health care was made for people, not people for health care. We need to remind everyone of that on an ongoing basis.

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Hello Doctor Aaron..

I read your post with much interest - and was galvanized upon reading of patient M.R. and his aortic stenosis. I, too, had that condition (congenital) - and it damn near killed me a few years ago when the valve became majorly infected.

Hope your patient monitors his BP accordingly. And adheres strictly to prophylaxis antibiotics prior to any dental work. (twas failure of the latter which nearly did me in).

Thank you for taking some of your valuable time to share your thoughts & experiences with us. Greatly appreciated.

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Highly recommended. I know health care is a major issue, but it really helps to have practitioners expounding upon the bureaucratic aspects of our "wealth care" system and how it ultimately works against those who are the most vulnerable. Thank you for your insights.

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The PNHP site and its associated blogs are invaluable resources. Dr Don McCanne publishes a daily "Quote of the Day" in which he cites some publication and then offers a comment which always casts a profound light on the state of our health care system.

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PNHP and its resources are important as they have built up resources for information on single payer, but just as important and invaluable are the people speaking up on this issue.

Both amongst each other and to their Congress persons.

Baucus said, again, that the issue won't be addressed this year. Shortly afterward Obama said that the money would be in the next budget... Which means it has to be addressed now (real soon) so he knows what he has to fund.

I am really glad to see you write a piece that speaks so well to the some of the problems from your perspective.


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Glad to have a place to post this:

I do a bit of volunteering at a local medical center. Today I had to stop by the volunteer office and ended up talking to the nurse who heads the office. We talked about health care. And I must admit I was shocked by her views. She's against universal health care. Why? "Because folks who receive it for free will take it for granted and the system will be swamped."

It nearly sickens me when anyone, and I've had these arguments before, asserts that universal care will cause the rest of us to suffer. Grrr...!

So, I tried to tell her, you think they should just suffer without health care? Because you're worried they'll overuse it?

She believes that all other countries that have tried it are bankrupt. ... Excuse me?

I have a feeling that in spite of my own frustrations, though honestly I did not show that, and tried over and over to show her how a system could be set up - so easily - that would assist everyone (including psychologists in the medical hubs in communities), she may have been a bit swayed by my arguments. Not that I "argued" with her. (I was very polite.) But she had these baseless assertions, instead of reasoned arguments. And I, on the other hand, had lots and lots of details for how this could so easily all fit together and cost less.

Indeed, I said several times, we can't just abandon trying to do this simply because it won't be perfect. We have to do it - because it's right!

In the end, she said to me: We should talk again.

So maybe I got through a little bit!

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Good for you. Keep talking to friend and foe alike. I was able to meet with an aide to new Congresswoman Jackie Speier a few weeks ago and today received a letter adding her commitment to support for single payer health care reform. We need to keep talking among ourselves in order to better understand the issues and then we must speak, as you did, to those who don't quite yet get it and, of course to those who are in a position to make the change happen.

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That's good to hear!!

On this though - "Because folks who receive it for free will take it for granted and the system will be swamped."

Is a valid thought. Well, maybe not the take it for granted part. But nurses (and many health professionals, allied health and PCPs) are already swamped because of shortages in those fields. Any reforms we initiate have to be tied to increased education/training/incentives in those fields, I think.

I'm wondering if there's a way to close the pay gap between some specialists and PCPs. Pediatricians and PCPs, the lowest paid doctors. (Not that they're making poverty level either, but when it's half what you can make in a specialty, and some of the longest hours...) Or what other things we can do to work on the PCP shortage.

And really importantly, getting more nurse educators trained, expanding community college nursing programs, and developing in-hospital programs. I'm fairly certain to be a nurse educator you have to have some level of graduate study (anyone know for sure?).

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The things you mentioned. Education. Utilizing the other specialties like nurse practicioners and PA's. Yes. I laid it all out for her. All the changes that need to happen together. :)

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Yes, a nurse educator would have either a Master's or Ph.D. There are lots of ways to train and use people. And I would ensure that docs get reimbursed for time spent with patients, not procedures. And subsidize medical education and so on. So many changes could be made. For the good.

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Be careful what you wish for, you might get it.

A "Single Payer" system will remove a lot of problems, but it will introduce quite a few more. I worked in the military as a physician, one of the largest medical systems in the world. Certainly larger than Canada when you count all the retirees.

Despite having similar experiences to Dr. Aaron, I prefer my current civilian job so much that if I had to go back to the military, I would quit being a physician.

Don't expect a medical utopia if a single payer system comes to fruition. It is a long shot anyway, things will have to get MUCH MUCH worse before there is the political will to bring it about.

My personal prescription for Dr. Aaron is a vacation.

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Quack! Quack!

I just love your bio.

As a former new-age organic free-range rat farmer, I bring a unique perspective to my career as a guerilla accountant for a large multinational holistic defense contractor. In my precious spare time I engage in two hobbies -- celebrity impersonations and astral projection. As a community service, I also dabble in psychotherapy, providing marriage counseling to foreign taxicab drivers.

Next . . .

~OGD~

~OGD~

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Thanks, I have refined it over the years.

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I will be leaving for Tobago on Friday!! See you when I'm back!

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I hope you have a good time!

I would email or message this to you, but since I can't do that here, I will just post this:

http://distractible.org/

This is a doctor's blog I have been reading for a while, you might find it interesting.

I really can relate to your frustrations, but I can also tell you it can always be worse.

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Most times when I visit my doc, I end up apologizing for the crappy coverage I have...that it makes more work for him dealing with the demands of my insurer. I mean, for cryin' out loud, when I am with my doc discussing my health, I want his attention focused on me and my health...not on whether he is properly addressing the policies of the insurance company!

And, thanks for blogging here, Dr. Aaron.

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Dr. Roland is a family physician whose work within a private practice of broad economic and ethnic diversity has melded with his experience and training in politics and public policy to nurture a unique perspective on and commitment to fundamental health care reform.

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