This Year's Model - The Customer is Always Right
I remember people getting mad at Naderites in 2000 - why did they throw the election to Bush? And while I was a bit sympathetic - a few votes here and there could have made the difference - I also recognized that a few votes in a number of other areas made much more of a difference. As an example, Al Gore in the debates was asked what he would tell young people to make them vote for him. He launched into prescription benefits and social security. Which took me back to when I interviewed for my first real job, with the governent, a week before I turned 21. The guy who was showing me around (only mid-30's I think but feeling a bit older) started telling me about retirement benefits. Wow! I looked at him as if he was from Mars, though I guess I kept the green tint off my face and didn't let out any eep-oork-brrrups since I got the job and held it for a year before quitting from boredom.
But my point was that Gore had his chance on national TV direct-to-consumer, talk to this segment, and blew it. Sure, the media screwed him a thousand other times, but this was a slow ball mid plate and he fanned - no mention of internet, alternative fuels, world poverty, global warming, offshoring jobs - things that affect and interest new grads. And I can imagine a good solid answer might have roused the campus bunch (who came out for Bush in droves) much more than the few people Nader got.
And most importantly - Nader's voters had the right to choose who they thought best. The candidates are the aspiring public servants. The voters are the customers. Say it slowly - "it's their choice". Don't like it? Say it slower: "Convince them". Yes, that's the American way. The customer is always right.
So now we've hit that funny point this year, with the election 5 months away and some of the Democrats don't seem thrilled with the current nominee. What to think? "It's their choice. Convince them." I have personal experience with 7-year-olds that tells me "You have to!" won't work. Trust me. It's easier to convince than to force, and people of voting age tend to be more stubborn than 7-year-olds when it comes down to it. They don't seem too convinced? Try harder! That's right, persistence, perseverance, spice up your reasons, relate them to the audience, to the customer, figure out their reluctance and reasons and core interests and relate them to your candidate. The ingredients are very simple even if the full answer or sales pitch might not be.
Imagine telling a potential customer that they have to buy a particular car, that they're obligated to. Fat chance. Consumers work on basic emotions, so you can use the "you'll be sorry" tack, but remember, getting their back up is counterproductive - "you'll be sorry, don't be stupid" works poorly as a combination. "Hey, you're really out there on the front edge with features, so I know this will interest you... Sure you can go with the other model, and it'll get you around, but this one's stylin' - check out the sun roof and the front trim.... Sorry, we don't carry the other model, it didn't sell so well, but you can check out something similar at our competitors' - I send a lot of retired folks their way though most of them come back. Theirs is okay, but ours is practically driving itself off the lots, it's This Year's Model."
But my point was that Gore had his chance on national TV direct-to-consumer, talk to this segment, and blew it. Sure, the media screwed him a thousand other times, but this was a slow ball mid plate and he fanned - no mention of internet, alternative fuels, world poverty, global warming, offshoring jobs - things that affect and interest new grads. And I can imagine a good solid answer might have roused the campus bunch (who came out for Bush in droves) much more than the few people Nader got.
And most importantly - Nader's voters had the right to choose who they thought best. The candidates are the aspiring public servants. The voters are the customers. Say it slowly - "it's their choice". Don't like it? Say it slower: "Convince them". Yes, that's the American way. The customer is always right.
So now we've hit that funny point this year, with the election 5 months away and some of the Democrats don't seem thrilled with the current nominee. What to think? "It's their choice. Convince them." I have personal experience with 7-year-olds that tells me "You have to!" won't work. Trust me. It's easier to convince than to force, and people of voting age tend to be more stubborn than 7-year-olds when it comes down to it. They don't seem too convinced? Try harder! That's right, persistence, perseverance, spice up your reasons, relate them to the audience, to the customer, figure out their reluctance and reasons and core interests and relate them to your candidate. The ingredients are very simple even if the full answer or sales pitch might not be.
Imagine telling a potential customer that they have to buy a particular car, that they're obligated to. Fat chance. Consumers work on basic emotions, so you can use the "you'll be sorry" tack, but remember, getting their back up is counterproductive - "you'll be sorry, don't be stupid" works poorly as a combination. "Hey, you're really out there on the front edge with features, so I know this will interest you... Sure you can go with the other model, and it'll get you around, but this one's stylin' - check out the sun roof and the front trim.... Sorry, we don't carry the other model, it didn't sell so well, but you can check out something similar at our competitors' - I send a lot of retired folks their way though most of them come back. Theirs is okay, but ours is practically driving itself off the lots, it's This Year's Model."




