Hospitals/Clinics: No More Recording Please
Hospitals: No More Recording Please
I just want to make a short statement about hospitals using recordings for their telephone answering services. STOP IT!
Have you ever had to call the hospital for an emergency or about an emergency only to put on hold or asked to listen to several options (EMERGENCY being last option of course) before finally being able to get through to a human being?
This is NUTS!
You would think that hospitals and/or clinics would know the definition of an emergency: an urgent need for assistance or relief
Emergency does NOT mean, "If you have the time could you please put me on hold or make me wait a few minutes to finally talk to someone about my problem."
Having to listen to a recording when calling a business or corporation is one thing; but having to wait to report an emergency or ask for help is ludicrious and should be made illegal.
I haven't ever had to use 911, perhaps you have. Do they too have a recording to listen to before talking to a human being? I pray not.
At least here, on the rare occasions when I've called 911, they answer within seconds.
(A couple times from my mobile to report truly reckless or obviously intoxicated drivers, and once when I saw, from my window, someone lying on the sidewalk on a cold, snowy night.)
June 15, 2009 11:56 AM | Reply | Permalink
Maybe I'm wrong but I consider 911 a place to call for ACTION - like an ambulance, fire, police or assistance to save a life.
ER or Clinic is in my view about is about people currently being taken care of, or those in route to the hospital, or to ask a doctor or nurse what if anything should be done (should I go to ER?) or for example, if something happened like a child swallowing an aspirin or something to that effect.
June 15, 2009 12:33 PM | Reply | Permalink