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A Primer on Dealing with Congress (just the fax)
So, there you are. You have a special rant about the US Government you need to get off your chest. Rather than bug your co-workers in a needless political discussion -- besides, you already know you are correct, don't you? -- why not spread your love to the people who might actually be able to do something about it?
Yes, this is a blog designed to help send your special missive to your elected officials in a way to generate the maximum amount of attention as possible (short of a death threat, which isn't advisable, of course). These tips are gleaned from personal experience with members of Congress (both sides of the aisle) and their staffers.
For starters, phone calls as a way of influencing the opinion of your elected official are pointless unless they (or the staffer who picks up) know you personally or you represent a powerful lobby. Or work in Hollywood. Actually working in Hollywood isn't enough, you actually have to be a celebrity. Reality shows don't count. So save the phone calls for when you know the staff personally and you are working on a specific issue with them.
I wouldn't even know how to send a telegram to Congress, although if you figure it out, the sheer novelty may actually get it passed around the staff -- for the wrong reasons. Look! A cool letter WRITTEN IN ALL CAPS STOP.
What does that leave us? Snail mail, email, and faxes. There are some common elements, several are addressed in this generic primer. Pay particular attention to the form of addressing your elected official. Sometimes it hurts to address them as "The Honorable"... but do it! Also recognize that the term "Congressman/woman" is not preferred. In writing, use the gender neutral "Representative", save the Congressman/woman for when you are talking to them in person. (It can happen!)
Writing to Congress via snail mail is not only so 20th century, since 9/11 it is debilitating. Mail can take 3-4 weeks to get Congress because of anthrax monitoring. Longer if it is a package. Much longer. Even Congress moves faster than the USPS + screening. Your issue may be resolved or dead by the time the staffer even sees the letter. If it makes you feel better, by all means, write your heart out in this manner. But use a quill to remind yourself how effective this technique will be in the 21st century.
Which brings us to that most ubiquitous form of 21st century communication. No, not text messages. Unless you happen to know your elected official's personal cell phone. In which case, you probably have better access anyway. Assuming that the elected official even knows how to text.
I speak, instead, of email.
Here's the fact: Congress doesn't take emails from the public. Their staffers do and, if you are very lucky, you might find out the staffers' email addresses because they write to you. (If this happens consider yourself lucky that you got someone's attention.)
No, electronic communication for Congress consists of text box fill-in forms on elected official's website. In other words, you are limited to a certain number of characters, you don't end up with a record of what was sent (how convenient), and you don't get an editor (or, often, even a preview panel).
In other words, it's like submitting something to TPM.
Only worse.
Because in addition to the letter, you are given a Chinese menus of "topics" that the letter falls under (e.g. Homeland Security, Iraq War, Energy, etc.) In other words, it's sort of like the "Muckraker" or "Election Central" boxes on TPM.
So maybe it is like submitting something to TPM.
How unfortunate!
Why the Chinese menu? Because you are sending the letter to the specific staffer on that particular topic. And that staffer will handle the letter. But, what happens if your letter doesn't fit into one of the pre-defined bins?
I think you know this one. You hit the "other" box. Which means your special rant ends up who-knows-where. Which probably means it will be read after all the other web emails where people were kind enough to limit their issue to ones the elected official thought were important.
Is that any way to treat your special rant?
In addition, Congress tends to look at web emails like phone calls. Perhaps because it comes over the phone lines. Who knows? But email, despite the fact you actually had to type it, doesn't have the same weight of written correspondence. After all, email is sent via the ether which has no weight at all.
So, how to combine written correspondence with modern communication? Go back to the 80s with that new fangled fax technology. This is the communication form you want to use. Trees had to die for you to get that note to Congress -- and so the elected official takes notice.
Please understand that this rule applies to all members of Congress -- even the environmentally conscience ones. They love paper. That's what they push in Washington. Even the environmentally conscience ones. Give'em what they want. They might just return the favor.
So, a fax is the best way of getting the staff's attention, and it's therefore the best way of getting the elected official's attention. Of course, the staffer will dutifully
log the fax and they will figure out what staffer to route it to. But because all faxes have to be given thought in the routing, you know your letter won't end up in the dreaded "other" pile.
Okay. So, you will go fax Congress. Now, who to fax?
Strictly speaking, you have only 3 choices: your two Senators and your Representative. Go for all of them. A dead tree will certainly produce 3 sheets of paper. Why write a letter to your Representative after the House has voted? Well, at least you can register which way they should think about something in the future.
Besides, you already wrote a nice little rant. Wouldn't you like to share it with a 50% bigger audience.
Note to self: make sure to stay ahead of the issues, however. Try to write before the votes rather than after.
Note, however, if you are not a constituent, the elected official won't care about you. Nothing personal, but let's be honest: They don't care about you anyway -- accept to get your vote on the next go around. And for that, you need to be in their district. So they will make exceptions for their constituents, pesky individuals though they be.
If you send a letter to a member of Congress who doesn't represent you, it will be tossed. Well, except if it has a death threat, but we already ruled out that as a possible topic of the letter. So don't waste your time. Don't make trees die for no reason at all.
Now there is an exception to this rule: you can write to any member of Congress who is playing a certain role in what you are bringing to their attention. For example, suppose you have an issue with -- oh, I don't know -- a privacy bill being looked at in the Senate. So in addition to writing to your elected officials, you might also write the leaders and ranking members of the Senate Intelligence Committee (in this case John D. Rockefeller, IV who is the Democrat and Christopher Bond who is the Republican).
If the Bill were in the House, not only would you write the ranking members of the appropriate House Committee but also any Representatives of the Committee from your state. I have known this trick to work -- you might think they toss it out, but occasionally, they assume you are dumb and didn't know who your Representative was and will pass it onto your Representative ("Hey, your dumb constituent sent me this letter, but I think it's meant for you") and now you have your Representative's Office looking at a piece of paper given to them by another Representative. How much more attention do you think that will give that piece of paper?
Almost worth a tree's life at that point.
Hey, did you notice something? I told you to send your special rant to both parties. That's right. You may hate your elected official, but guess what? You are stuck with him until the next election. At least make him work for you. You can even pretend you will vote for him. Why not? Not only will you get a good feeling that you got this person -- whom you detest -- to do your bidding, you will secretly try to take their job away at the first chance you get! That's two good feelings for the price of one!
Of course, if you like your elected official, you can still make it look like you will vote for them.
In other words, make promises that you may or may not keep. People in Congress are used to this type of behavior. They invented it.
Okay, so now you know what to send (a fax) and who to send it to.
What about content?
This is even more important.Never, ever send more than about 1 page of written material.
That's an important point. Let me repeat so it looks important:
Never, ever send more than about 1 page of written material.
Nice. It looks really important now.
What do I mean by written material? I mean the actual guts of the letter, after you get done with all the 'Honorable' stuff that made you lose your lunch when you wrote it.
The very first sentence should state
a) why you are writing to them ("... because you are my Senator..." or "... I am writing to you as chair of the Senate Intelligence Committee..."
and
b) what you are writing about
That's all in the first sentence. Do you know why? Unless you are a brilliant writer (and you aren't), no one will read the whole letter to figure out what you are writing about.
In Washington, the trick is to get the piece of paper away from you as quickly as possible. So tell them which staffer to give the piece of paper to. In the first sentence. Because if you don't tell them, the waste basket may get too close to the fax machine and ... whoops!
Okay, sentence number 1 down. What next? Why sentence number 2! And here is the subject of Sentence 2: write the summary point. How do you stand on the issue?
This letter to Congress isn't great literature. Don't make it a mystery novel where they have to get to the end to understand the beginning. It's a thumbs up or thumbs down issue. Make it easy for them to figure out what side you are on. Because they may get confused with all your justification -- and decide you feel differently about the issue than you do!
Now for the middle bit. Through in some clever arguments. Maybe even a precedent. How about something historical? Hey, the more educated you look, the more you look like you can give large dollars to their next campaign. They like that! But don't get cute and sarcastic. Elected officials are many things, but they do have good memories about people who take the time to write in (remember the log book?)... and if you build an impression that you are always mouthing off, the protest has less teeth. Besides, you aren't that funny anyway. If you were, you'd be a paid comedian and then you'd be a celebrity and be able to call the elected official directly. (See above.)
Also, remember to include your name, phone number, and email address on the letter. Make it easy for them to get in contact with you. If you get a call from a staffer or a field officer, congratulations! You are now talking to the most important person in the elected official's office. Because the dirty secret is that the staffers do nearly all the work, the elected official is more like the front man. Think of it this way: if you had a problem with your computer, would you rather a call back from the Chief Engineer of the manufacturer, or the CEO?
Each letter that Congress gets is assumed to represent some number of like-minded constituents. Because when you actually have to take this kind of effort, you are feeling pretty strongly about something. And Congress does take these letters seriously. (Did I say letters? I meant faxes... always send faxes!)
Lastly, do not expect a response from your fax, you almost never get one. But if you have done your job correctly, the correspondence will at least be in the right place with an appropriate weight. It may just influence your elected official. And doesn't it feel good to know that you are exercising your political voice? At least until the next election, when that same official may just need you to help keep their job!
Please recommend this post to give it the maximum amount of exposure and bookmark it the next time you have a special rant that you would like to share with those public servants who go to Washington to represent you.











Comments (21)
CT - thanks for an excellent and useful post! Rec'd & bookmarked. Now I know why my Congressman Vito Fossella has never answered my e-mails (besides being extraordinarilly busy with his two families, celebrating the Giants victory with a DUI and such). My e-mails usually began -
Dear Emmer Effin Idiot:
Now I know better! Thanks!
July 3, 2008 6:46 AM | Reply | Permalink
Well done, clearthinker. Funny, too.
July 3, 2008 11:38 AM | Reply | Permalink
I think this one is clear out of the park, CT.
Hilarious.
July 3, 2008 11:53 AM | Reply | Permalink
Thanks and I appreciate your advise here.
July 3, 2008 12:45 PM | Reply | Permalink
Hi Clearthinker, what's your fax? I'd like to thank you for this wonderful post and I want to make sure that your proper staffer reads my gratitude.
July 3, 2008 2:32 PM | Reply | Permalink
I'm sorry, the Senator doesn't read his email. Please fax your request and we will see to it as soon as we possibly can.
After the recess.
God Bless America!
July 3, 2008 3:03 PM | Reply | Permalink
In Henry Adams's memoir The Education of Henry Adams, Adams asked a cabinet member about dealing with congressmen. (I can't remember the cabinet member or administration. Grant? I read the book forty years ago. No women in Congress then.)
Adams said, "Why don't you reason with them?"
The cabinet member looked stunned. "What? Reason with a Congressman. Congressmen are swine! You have to hit them on the snout with a stick."
July 3, 2008 5:55 PM | Reply | Permalink
Thanks for confirming the conclusion I'd reached about faxing. I didn't know all the practical details involved with who reads what and such. My reason for opting for faxes was psychological: It's a lot more difficult to ignore a piece of paper than a phone call or an email.
For the last few months, I've been a faxin' fool. However, I haven't limited my faxes to my own senators and representative, and I don't think that's a complete waste of time or paper.
Again, because it's harder to ignore a piece of paper, I think there's a better than even chance that my message can get through, even if I'm not a constituent. That staffer or field officer has to look at the fax before determining whether or not it's from a constituent. And while they're looking, I might just hook that person into reading the whole thing.
So that's about all I'd disagree with you about from your mostly sage advice. But I'd add something to it: PROOFREAD and EDIT.
A letter with misspellings, typos, misused vocabulary, or poor structure is going to go way down the list of "things to be taken seriously" if whoever is reading your letter is literate. Read your text aloud to someone or have them read it to you. If you're alone, still read it aloud, and try to be objective about how it sounds. If anything doesn't make sense, rewrite it until there's no question about what your point it.
Unless something desperately needs to be said in two different ways, cut out any repetition. Also cut out extraneous words. If you keep your sentence structure straightforward, your prose will be tighter.
And while it's important to keep the fax down to one page, it's also important to keep some white space on that page. Use a more journalistic approach to paragraph structure by keeping paragraphs limited to three sentences or less. And make sure there's a blank line between paragraphs.
Don't use silly fonts, either. Limit yourself to a boring sans serif or something straightforward, such as Times or Times New Roman. Remember that the point is to be read, not to be creative.
I hope my suggestions are helpful for burgeoning faxers.
July 3, 2008 9:14 PM | Reply | Permalink
Ha! See how easy it is to make a typo that slips by and messes up meaning? That was supposed to be "what your point is." The damned cats didn't notice that when I read my post to them.
Neither did this professional writer!
July 3, 2008 9:19 PM | Reply | Permalink
It seems to me that, in terms of language, the most important thing (and perhaps the only important thing) would be to make sure that the first sentence clearly states your position. The chance that a staffer is going to read beyond that is probably pretty slim; their job is to quickly categorize incoming communication.
That said, checking for errors is not a bad idea.
July 4, 2008 2:04 AM | Reply | Permalink
It seems to me that, in terms of language, the most important thing (and perhaps the only important thing) would be to make sure that the first sentence clearly states your position. The chance that a staffer is going to read beyond that is probably pretty slim; their job is to quickly categorize incoming communication.
That said, checking for errors is not a bad idea.
July 4, 2008 2:06 AM | Reply | Permalink
Thanks for a useful and very funny post.
July 3, 2008 11:27 PM | Reply | Permalink
Great! Saving this and sending it out to others.
A terrific public service that is sorely needed.
Thank you. Happy Fourth!
July 3, 2008 11:30 PM | Reply | Permalink
CT ftw!
July 4, 2008 12:34 AM | Reply | Permalink
Hey, this should be on wikiHow too.
July 4, 2008 12:38 AM | Reply | Permalink
This was very informative. I had been using some sort of mental telepathy which I figured is about as useful as the rest of it but cheaper and I can do it while on the subway. Here is my question though: How much longer is faxing even going to exist? It seems so old-fashioned. For example, I tried to by a VCR last year (it's this thing they used to have before DVD players) and the guy at Best Buy told me they don't make them anymore.
July 4, 2008 1:28 AM | Reply | Permalink
When fax machines disappear, we will worry about that then.
In the meantime, you can
eFax
http://www.efax.com/en/efax/twa/page/homePage?location=us-ca-panorama.gif&CMP=OTC-us_ca
or visit a Kinkos/FedEx store or a UPS store or a US MailBox or a variety of other shipping stores where they have fax machines.
July 4, 2008 1:36 AM | Reply | Permalink
As I recall, and it's been a while since I've looked into any of this, a hand-written letter carries the most weight of an form of communication.
So, if the issue is an ongoing one, rather than something time-sensitive, like a floor vote, wouldn't it be more effective to send a letter?
Also, another trick I learned from prior letter writing campaigns, is that, if you request a response, you generally will get one. It may take 6 months, and it will be a generic form letter that says something like, "thank you for expressing your concerns about topic XYZ," but you'll get it.
July 4, 2008 1:58 AM | Reply | Permalink
Something they teach in grade school which tends to be bogus. It's easier to read a typed letter -- and therefore preferred. This isn't about genuflection, it's about making it as easy as possible for someone to deal with your letter.
As far as a response: I suppose strictly speaking a return reply is a "response" but what I mean by a response is to have someone ask for more info, etc. You will be surprised that members of Congress (and especially their staffs) are very much interested in what the simple folks do -- that would be us -- and how their well-intentioned laws may produced backfiring consequences. Therefore if, in the body of the letter, you include personal experiences as to why you feel the way you do, don't be surprised to get a call or email from a staffer.
If you do (and it does happen), you can be shrewd and parlay that into a future contact as well. However, always stick to one topic per letter/follow-up discussion.
Finally, while you should be polite, be bold -- they are supposed to be representing you and you have a right to expect them to do their job. It's not an "honor" for you to meet with them to discuss policy, although you should be gracious and polite about their scheduling. The key is to get them to do your bidding. That is the reason you were moved to contact your elected official at the beginning, right?
Right.
July 4, 2008 2:17 AM | Reply | Permalink
I'm curious, CT -- what is your background in this? (Specifically, your use of the word "tends" makes me curious.) Are you speaking from a position of logic, or from direct experience with the staff of an elected official?
My source for the "handwritten letter" comment is biased, since the situation it comes from really only allows for hand-written lettters (we're talking a wilderness experience); but, what I was really comparing is peice of a unique content compared with a form letter or a pre-printed postcard.
I don't think (though I'm willing to be wrong on this point) that anyone in a congressional office actually cares what the personal experience of the person writing the letter is; I think they care that the letter is unique, and therefore took more effort. Maybe "care" isn't the right word. I know if I were reading through hundreds of letters each day, I wouldn't pay too much attention to which arguments (with which I was already familiar) the letter writer used.
But, perhaps my scale is off here. I've always pictured communications depts for elected officials as basically medium-sized customer service operations, where a full-time staff bags and tags all the incoming communication; and then, the higher level staffers run reports on data that's been gathered as needed.
Is that completely wrong?
July 4, 2008 2:45 AM | Reply | Permalink
You are correct: a personal letter (I mean fax!) carries far more weight that bingo cards and form letters. That's why they talk about "hand written letters".
But this isn't Miss Manners where typing is considered a gauche way of handling thank you notes.
This is a business and business prefers typing simply because it's easier to read.
Snail mail carriers no particular additional weight over a fax -- and it's slower to boot.
I should also have added: always send the fax to the person's Washington office and not the district office. Washington offices are for policy matters, district offices are for getting help in navigating the government, getting your FEMA check, getting a service academy appointment, etc.
Also, what I mean be personal experience is the following:
If you, for example, were writing to protest -- oh, say a particular security bill -- and you could include an anecdote directly related to that bill, such as you found out your phone had been accidentally wire-tapped because you name sounds like "CaliforniaSage", a known terrorist, you are directly showing the consequences of a law.
Members of Congress and their Staffs eat that stuff up -- especially if it allows them to vote in a certain way, for perhaps another reason.
This is politics. They don't have to have the same agenda as you, they just have to vote the way you want them to.
The two might be entirely different. But who cares? You want their vote, not their hearts.
If you write a fax to your elected representative and follow the simple rules I outlined above, you are practically guaranteed to have the letter looked at with some care. If it's on a critical debate or upcoming vote, the odds increase even further.
Why? Because you made someone's job easier. And also, because most citizens don't know how to write to Congress. Your cleverness has pushed you to the head of the line. How nice.
The basis of my blog has been from extensive experience with the federal government, both Executive and Legislative, on a number of topics as well as tips I have gleaned from Washington insiders (bureaucrats, not lobbyists!) who had decades of experience. I have always been an outsider to the Beltway, but have paid attention to how the game is played. Once you know the rules, it's a lot easier to win!
July 4, 2008 3:21 AM | Reply | Permalink
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