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Blogs Are Common---Conversation Is Not

Josh's comments are interesting to read, his contributors also, most of the time, and there are plenty of pithy comments, as well as some fun snark and comedy. But there was a time...

Yeah, there was a time when we could actually talk. This is something I can't find anywhere, now. TPM used to be different, now it is only distinguished by unmoderated comments. And these are so slow to post that they feel moderated. It's a combination of the missing feedback of timeliness and the poor quality control of wide-open posting. (Car loan ads, student-loan consolidation, recently.) Then there are those lost posts...

There also used to be a huge archive of great writing and commentary. There also used to be topics other than Hillary and Obama. There also used to be a section of freelance discussion topics, moderated by users.

Blogs like here and others are not news sites. They may get one story, once in a while, that no one else was emphasizing. That is a great thing, that someone can keep an issue alive this way. But I can't check the Dow, or the weather, or sports news here. Why show up? Simply to vent?

I should answer my own question: Why am I still here? I'm optimistic by nature, and hope things will improve. Besides, like Richard Gere's character in "An Officer and a Gentleman", I got nowhere else to go.

See Elliot Klug's post:
http://tpmcafe.talkingpointsmemo.com/talk/2008/04/fix-tpm-for-gods-sake.php
My previous on the subject:
http://tpmcafe.talkingpointsmemo.com/talk/2008/03/goal-one-million-donors-for-tp.php


Comments (56)

I would love to recommend this, but I apparently lack that particular power.

I read your post you linked to. It seems that the people who do care are not a big enough part of the site traffic to warrant attention. I complained about transparency, and we got a big update, but I think that update was just that, an update.

Action seems minimal as evidenced by the log-out problem.

What next?

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Your pain is mine as well, Tom.

We're working on it! We're really not enjoying it either.

People that claim some expertise in the field, familarity with HTML and various forms of blogging software, are mystified why it is apparently so hard to fix what you claim to want to fix.

If it's money that matters, many of us would pony up. But it is not credible that it takes two months to deal with this, unless there are issues delaying resolution, like lack of money, or legal disputes with a vendor that failed to deliver.

BTW, I note that HuffPo links to TPM, but not vice versa. Not "approved"? Not that HuffPo is useful for conversation, eitherm but plenty of interesting writers.

Part of my professional duties include the creation of data-driven web pages. Unless the new TPM pages are very, very poorly designed, repairing the most egregious bugs here should take no more than a couple of days for a single programmer. A team should be able to knock out the repairs in a few hours.

I gots an idea

Make a Page Dedicated to the problem.

Hell, make a wikipage using free software and link to it at the top so people can get to it and better understand what you are facing.

You have people willing to give you money and time to solve this and all you ever say is "Working on it". This is a commercial site, and you have a community who would help for free.

Hell, even Google could give you a free site that you can use to relate the situation to your adoring fans.

Well could you please work on the quirk that causes it to recognize with a cheery "Hello Commenter Formerly Known as NCSteve," and open up a comment box at the bottom, only to act like it's never heard of me when I type a comment and click "send?"

Besides sending several of my better comments and blog posts to the great Comment Roach Motel, it's kind of unpleasantly reminding me of a girl I used to date.

What specific things are you "working on?"
1. Editing ability?
2. Faster posting?
3. Identifying new posts from old like you had in the old TPM?
3. Archiving posts with responses?
4. Passwords working?
5. Not getting booted of mid-post?
6. Not getting a blog booted off half-way through?
7. Making TPM conversation-friendly?
8. Any other ideas? I'm kinda tired -- had a rough day.

Speaking as one of the people who has only known and appreciated this site for a short time, help us out. What can we do (or what can I do individually) to get back to what you're talking about?

Ditto. And I want to echo the irritation with multiple log-ons. Not a deal breaker, but man it's frustrating. I'd be willing to make a small contribution, as well.

Sincerely,
budding blogger

See if you can find a political blog site that allows real-time conversation, easy tracking of all comments and posts you and others have made, reader-moderated discussion topics in multiple subject areas, nested-thread commenting, and reader rating to allow suppression of spamming, intemperate language, and trolls.

If you fail to find such you'll know what we used to have, and miss.

And if you think you might like such, tell Andrew or Josh to simply reload the old system.

Here here! I miss the old TPM, and I am someone who likes change in general -- I am not an old fogey. The only advantage I see to this is that reader blogs are highlighted more, but they get rotated through so fast it isn't really worth it, because the ones you have commented on are so hard to find again once they have left the queue.

It is impossible for a person who actually has a life to keep a conversation going here.

Oh, well, I have to re-enter my username again. And then I will have my password rejected, and I will have to do it all over again!

Yep! "Invadid username password combination. Pleas try again" Screw this!

I think you just have to hit "Send>>" (or is it "Submit>>"?) twice. You shouldn't have to enter your username and password twice if you've got a modern browser.

As mentioned here ( http://tpmcafe.talkingpointsmemo.com/2008/03/19/update_on_techness/ ) there are issues with cookies fighting.

Patience, folks. It's hard to make demands of people when it doesn't cost us anything. ;-)

Yes, I accidentally discovered I only had to repeat-hit "send" after an "invalid name" response. And why "send"? Should be "submit" or "post". Then again, given that it will disappear for an indeterminate period of limbo, maybe "send" is appropriate.

Tom, you know my site isn't a blog, but the forum has pretty much everything you listed.

From another long-timer, thanks for keeping the issue in the foreground, Tom.

Good to 'see' you, AmericanDreamer!

I'd been reading TPM for a few months before I began posting a few weeks ago. TPM is the first site of this kind in which I've participated to any extent, so I don't have much to compare it to. That said, I can't but agree to the various observations that have been made.

I've spent some time reading referenced posts, including several by Josh. It seems that things are simply taking longer to fix than was thought.

While I'm here, and despite having asked the question on another thread -- I think that thread is dead, so my question won't get answered -- I have no the style buttons on my screen. I have "(you may use HTML tags for style)" but that's it.

What I thought this meant was that if you knew html tags, you could use them. So, I learned some and have begun using them. But no buttons. My question on the other thread was, is it because I use Firefox browser?

I checked to see if my Internet Explorer made the difference but it didn't show them either. I was asked if I wanted to install a later version of Adobe Flash; I didn't. In the event this might anything to do with it, I checked the version of Flash I have in Firefox, and it's the latest.

Style buttons show up on blog entries, not in the comment section. When you are commenting, you have to use HTML tags. Hence the frequent blog entry with visible HTML tags.

Confused yet?

Amazing. Thanks.

Now I go quickly to the Firefox newsgroup to delete the question I posted there.

And find there's already one reply and that my answer to it, which is to ignore my question, won't post, which is the first time this has ever happened.

A quarter of an hour later I've managed to post my ignore message.

I still haven't managed to get any satisfaction on my cancel-message request to remove the original article posted.

Amazing how much time and effort this newfangled technology saves you! ;)

Whatever Josh and co. may be going through to make their new software work the way they'd like it to, I feel for them more now than I did some moments ago.

Let's hope for the best. I'm sure they'll get it together as soon as they can.

I'd still like an explanation about why some of the "upgrades" were made. Why do Andrew and Josh think this is superior to the old site? At least if I had a sense of what they're trying to accomplish with this...

Site integration...

More specifically - money via higher traffic.

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destor23,

I'd still like an explanation about why some of the "upgrades" were made.

They were dying to change the font.

Why do Andrew and Josh think this is superior to the old site?

Because it has new fonts.

Yes, new headers and fonts.

But I think you're being unfair.

Also, it looks to me like, after going to the trouble of setting up five separate sites with individual audience appeal over several years time (TPM, Muckraker, Election Central, Cafe, Horse's Mouth) they now wish to destroy those 5 separations they labored mightily to create and mash all those separate audiences back together again, into a single site. They actually say this as a reason, that the idea was to unify the sites. Not really realizing that that impulse destroys what they were trying to do before? Sorry, strikes me as crazy, to want to unify when you worked so hard to separate. What the heck are all these separate sites for now? They are all about the same things!

(Examples of results: TPM spends a lot of time acting as the table of contents page rather than an individual site....then there's Gelman the intern, who does the same "table of contents" work for TPMCafe that was once done by the old TPMCafe software abilities...and the ability to post Reader Blogs on 3 sites at once assures that all three audiences will look more and more like Election Central....etc.)

:-)

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I don't think I'm being unfair just because I can't compare the new, improved TPM to the old TPM in detail. I can compare TPM to the design, navigability, and problem-solving abilities of other sites, however.

What I have observed in my short time here is that some style issues were addressed while function issues seem to have been misunderstood, miscommunicated, or mishandled. According to user complaints, some functions got worse, not better. The end result is that the site may look better (to TPM staff), but at the cost of some basic functions for users. For myself, this is the most frustrating site I've ever read and participated in.

If you continually frustrate your users, you'll lose them, no matter which font you selected or how nice your headers look. Is that cost worth the redesign?

Why show up?

I dunno - choose your own reasons.

I thought that was a lot of what this was all about.

We had some reasons we now lack.

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I don't think there is too much reason to discuss anything anymore. Set the record straight and go. The conventional wisdom is that more bloggers would give people a greater variety of subjects but it is proof that Edna St. Vincent Millay was right - "it isn't one damned thing after another, it's the same damned thing over and over." An endless cycle of "Why I hate the Clintons" and "why I love Obama".

Yes, if the subject is the primary. That's what I miss, more than one issue, or topic for conversation. Usual advice for congenial chat is to avoid politics and religion.

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Yes, the variety is gone. Hit and run is the order of the day.

An endless cycle of "Why I hate the Clintons" and "why I love Obama".
You forgot to add "and BevD kvetching and insulting."

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"Oh, boo hoo hoo...Mommy, I writed mean things about Clinton and BevD said something mean back, Mommy tell her only I can say mean things!"
Ya big crybaby.

There's medication for that, you know.

You mean Cod Liver Oil via the Internets? I'm already inundated with Cialis, but will give it a shot.

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He won't take it.

Mommy replies:

Tankard has presented his perception of Sen. Clinton's behavior and how that behavior disqualifies her to be president. The response from the BevDs has been to attack Obama, Tankard, and, incredibly, the facts of Sen. Clinton's behavior.

Tankard has several times expressed his lukewarm support for Sen. Obama. The response from the BevDs has been to label him as an Obama cultist, an Obama Kool-Aid drinker.

Tankard points out the occasions when the BevDs whine, adopting Sen. Clinton's role as professional victim. The response from the BevDs is to whine more.

BevD, go stand in a corner until you are ready to behave as an adult and join polite society.

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Hi, Bev. Just so you don't think all of us now supporting Obama are Hillary haters...

An elderly friend of mine, a Hillary supporter who lives in Florida, knowing I prefer Obama, asked me for help in responding to several elderly men he knows who just can't stand Hillary.

I sent him a link to this Atlantic Monthly article as the one I've seen which to me most humanized her as someone even far right-wing Republican senators could come to think well of. And if they can come to feel that way why couldn't an elderly fellow in Florida, armed with information about the experience of those senators with her?

I also offered him a few other "talking points" he might consider using in engaging these fellows in further discussion about why they would vote for McCain over Hillary were it to come to that.

His reply to me: "Thanks-and to think I got that from an Obama supporter:-)"

Far be it from me to seek to interrupt the ongoing food fight here, though.

Anyway, just would like you to know that not all of us Obama supporters are Hillary-haters or drinkers of some bizarre Kool Aid (Where would I find that kind of stuff, anyway, if I wanted to test it out? Is it toxic?) or what have you.

My advice to you? Don't get attached to websites. It's just the internet dude.

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It was "just the Internet" 15 years ago.

It's a lot more today.

Sigh. I've only been hear a couple months, I think, and just about had a nervous breakdown for a while, but now I skip over the nastiest posts and look for the folks who're actually saying something.

It's the curse of popularity. You guys were outed by the MSM, and now we all can't get enough of you. The New Yorker ran an article with a long New Yorker-style discourse on MSM vs. blogs, including a stretch on TPM. We're all sunk.

Thanks for revisiting the issue, Tom. To me, the old TPM really was like a coffee house. Some people screaming, some calmly making cogent points and all of it in a friendly sort of “Oh, Yeah” social setting while still assessing group judgments (rating, agreeing, ignoring, criticizing, threaded conversations in real time).

I don’t object to JoshCo. making money but when your local Ma and Pa burger joint sells out to Mickey D’s, it’s a whole ‘nother thing. Though TPM has tried to appear impartial, it has become a campaign site. It is focused on the minutia of every daily nuance that props up one candidate (?) to the detriment of the other.

I don’t mind the promotion but the obsession with all of this campaign detritus is distracting from real issues (when there are little differences between candidates). Then there are the technical issues- Oi. Well, if ‘taint broke…

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Though TPM has tried to appear impartial, it has become a campaign site. It is focused on the minutia of every daily nuance that props up one candidate (?) to the detriment of the other.

This wouldn't even be so bad, if the TPM *readers* didn't also follow suit.

While there are structural issues right now that prevent a more thoughtful and drawn out discourse from happening, a blog like TPM Cafe is, ultimately, only what its users make of it.

So, if the 20 or so of us that want to talk about things other than the election wanted to, we could post about these other issues, and generally try and avoid the 3 of the exact same BREAKING!!!! posts that appear on the blogs list every day here, and just go about our non-political business.

TPM is a site for the political horserace, which attracts readers/bloggers who are also here for the political horserace, and without the structural site improvements (or really re-improvements, because, as Tom points out, we used to have all this stuff before the upgrade), the noise of the horserace overrides anything that the less-than-politically-breathless of us might want to engage in.

That to me is the real issue. Not whether or not or how the coverage over at TPM has changed.

I tried posting on other topics, and found the post disappearing in an hour, without comment.

Complaining about the current TPM is my best traffic generator.

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We all have our niche.

:-)

Okay, I get that they wanted one log-in and interface for TPM, Cafe, Muckraker, ElectionCentral and Horsesmouth (not that I ever understood why Horsesmouth is different than EC and Muckraker) but why didn't they use the classic Cafe standard (especially its discussion tables) to do that? Instead it looks like they applied the inferior ElectionCentral Classic to the rest of the site with a few bells and whistles that don't work.

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Because they switched to Moveable Type, and made their bed with Six Apart.

Which was fine, but apparently the goal of integrating all the sites wasn't as possible as the vendor made it out to be.

But that only explains the interface. It doesn't explain why all our prior posts are gone, or that apparently only some of our posts are kept in our blog post archive.

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Guess what? This is the second goddamn time I've had to write this comment because the first time I hit Send, the site claimed I wasn't registered and ate it! So my valuable insight vanished into thin air, benefitting no one, especially me. Grrrr!

Fortunately I've learned from being burned many times by this site's dysfunction, so I had copied my original comment into a Word doc before I hit Send. Pathetic.

Here is my original (and prophetic) comment:

Haven't been here long enough to reminisce how it used to be, but I can say I'm shocked at how clumsy the "new" design is, especially compared to other heavy-traffic sites: there are so many user-unfriendly flaws here it's mind-boggling. Instead of cutting-edge, TPM is several steps behind as if trying to catch up to the big boys Huffington Post and dailyKos.

Fundamental design mystery: Why is the "feature" text placed in the far left column instead of front and center? That placement should have nothing to do with accommodating more traffic or ads. A computer screen is not a book that reads from the left page to the right. This is one of many design idiosyncrasies we users tolerate like a crazy uncle.

I mean open your eyes and just look at the design. It's a mess! TPM's main page is like a computer screen plastered with stickies. The main page alone is a convincing argument for less is more.

The reason I'm so critical of the design is because it inhibits discussion. TPM is not HuffPo, and it shouldn't look like it's trying to be. Just as TPM writers edit their sentences, TPM's site design should be edited (ruthlessly, at this point) as well.

One last thing: Why aren't there even basics like Search and Preview? It's like you guys built a bathroom and forgot the sink.

Sorry, but you're lucky you have loyal readers, TPM. But posts like this one sound like you won't have them forever. So get on it!

(If I "send" this comment and it doesn't post, I am going to blow a gasket.)

They remembered the sink---they forgot the drain had to connect to something.

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The sink clearly connects to the toilet.

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Forgot to say: Great OP, Tom Wright.

And I didn't mean to inhibit the discussion, btw. So, just ignore my comment, because TPM surely will.

Carry on.

As a new participant looking around at several blogs, I like the TPM format very much. But I think the major pieces aren't always interesting, and I think that TPM needs more input from some more well-known contributors on the national scene. TMP could also use some very tough investigative reporters to find the occasional "breaking news" thing. Just my opinion. But these are the kinds of things that would keep me here.

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What Tom's talking about isn't "TPM" as much as "TPM Cafe."

But that's also another really confusing thing, the way you post to TPM Cafe, but you also have to check the box for "Election Central" if you want the post to show up on Election Central.

Or, I would say instead, if you want the post to show on Election Central *and have many more people read it*.

That's part of the problem, that all the Election Central posts by default get posted in the Cafe, but you have to purposefully check the EC box to have it show up over there. That's the main reason why there's so much "noise" in the Cafe -- our posts scroll quickly off the screen, but all the commenters are only looking at the EC posts.

(Does that make sense?)

But you can clearly see the difference in the number of comments a post gets, if it's posted in EC or not. Or, you can just look at the main TPM Cafe page (where people like Reed and AJ post) -- hardly any comments in many, many of those posts, and it's, I guess, because most people go to EC, not TPM Cafe.

(If you check the traffic details from Alexa on TPM, you can see many more people go from TPM to EC than go to Cafe.)

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As one of the old-timers, I can attest to how great and special the crowd of people were who used to post here. (Some of whom still do...)

In fact, more than that, we were incredibly smart. We had solve world hunger, and developed a new form of clean energy.

F*&k if I know what happened to those posts, though.

They were loaded onto servers that Princess Leia put in the escape pod. The serves then landed on Tatooine where they were picked up by Jawas.

One of the servers communicates soley through beeping noises but every now and then repeats a videotaped message: "Help me Daniel A. Greenbaum, only you can keep a straight face while calling MJ Rosenberg an anti-Semite."

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A 5 rating if I ever saw one!!!

Thank you for this thread.

I won't repeat all the things I have said before on similar threads.

But I would like to add one thing: It would show some basic appreciation for the users and fans of this website, that if it is impossible to fix glitches within a short amount of time, that instructions be written up regarding them, prominently displayed.

I.E.: "We have a text editor installed for Reader Blog posts, but we don't have one for comments. This means you must use html in comments for any fancy text, but must NOT use it in blog posts. In blog posts, you must use the text editor and not code, and if you compose your posts elsewhere and paste them, you must use a code-free utility like Notepad." Or "Author names are missing on many Reader's Blog pages. This is glitch, we apologize." Or "Warning! Only the last ten of your Blog Posts will be saved on TPMCafe for the foreseeable future."

Relying on one's customers to help one another by rumor, when they are having difficulty using the system themselves, all suffering from lack of information, simply makes one look bad. It also gets one a lot of complaint emails, I bet. So much better to be transparent about the problems, post them where all users can see them. That would make it seem more like a community effort than a situation with a bossman who is trying to hide something and the customers have to try to figure it out whispering amongst themselves. If labor time is the problem, in the end, taking time to post instructions, not to mention a mission statement (what the heck are you selling?) will save a great deal of time and grief in the end.

Most individual bloggers that I have followed have always done that, explain the system they have and announced its flaws, and I really don't understand why in the two plus years I've been a user here, it's seems like one is pulling teeth to try to get simple instructions about the product you are offering. All I can think of as a possible reason, in business terms, is that you continually want to be able to "bait and switch."

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