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Promising Innovations for Closing the Service Gap

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Steven Smith's recent post highlights an interesting feedback loop that exists between local and national policymakers and stakeholders. He mentions the Harlem Children's Zone--an excellent example of a grassroots initiative that knits together a range programs and services to provide a more complete and effective system of education and social services for neighborhood residents. This is an instance where local-level innovation has sparked a federal response. The success of the Harlem Children's Zone has garnered national attention as well as a desire from federal policymakers, as Steven mentions, to take this model "to scale". The U.S. Department of Education hopes to do this through its Promise Neighborhoods initiative, which would encourage grantees to "coordinate their efforts with programs and services provided by other Federal agencies, including the Departments of Housing and Urban Development, Health and Human Services, Justice, and the Environmental Protection Agency."

Additionally, HUD recently announced its Choice Neighborhoods initiative. This is an example of the federal government playing a leading role in encouraging a more comprehensive, holistic approach to addressing the challenges of concentrated poverty at the community level. With this program, HUD hopes to leverage federal funding to create public, private, and nonprofit partnerships for more effective interventions in these high-poverty neighborhoods.

It's true that breaking down the silos and overcoming the fragmentation in the safety net will not be an easy or a short-term task. Streamlining federal programs, encouraging regional coordination, and developing and supporting the necessary local service capacity will require a considerable shift in the way we fashion our safety net--a shift that implicates local, state, and federal policymakers, private funders, and nonprofit providers. But the innovative approaches emerging at both the local and national level provide promising signals that the hard work that needs to be done has already begun. If we can keep this feedback loop going (and, as one commenter pointed out, making program evaluation a part of these new initiatives will be key to helping bring these efforts to scale), we will be well on our way to figuring out how to start closing the gaps in our safety net.


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All of what you say is important. Perhaps you could add that good and ongoing assessments determine which services go to what people. On top of that, somebody usually has to be a flexible and compassionate advocate to make sure that each individual gets the services that they need.

I just have to tell this story. Once, I was testifying to a state legislative committee, and they wanted to know why my program got fairly decent results. I explained that our workers bonded with the kids and then made sure that the large institutions gave them the appropriate services in an appropriate manner. Then, one of the committee members said , “Well hell, you just do what all of the other agencies should be doing already.” When people are scared and have very little confidence or experience, they need someone to make sure that they not suffer from inappropriate stigmatization and that they are, at a minimum, treated with respect.

Also, when you design major strategies, the goals and strategies need to respond to the underlying causes. For example, how come we seldom hear that 90% of the women in prison have suffered long term and serious abuse, but somehow their previous parole officer, the police, or judge never reacted appropriately? How come we seldom hear about how 68% of pregnant teens have been severely abused and exploited over a large part of their lives? If government collaborative efforts would target a few of the most important underlying problems with the kind of program designs you describe, then we can probably make great gains.

Thanks a lot--
Bob Spencer

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