Where is Wells Fargo?
Sunday morning TPM reader Ellen posted a letter she said she had received from Wells Fargo, responding to my earlier post about a customer who was the target of some very sharp dealings. The "facts" in Ellen's post--the customer's divorce, her repeated solicitations for the loan, Wells Fargo's efforts to help by paying off her credit cards--put a very different light on the story. So I got in touch with the lawyer who had originally written to me. The lawyer rechecked the facts with the client, and there are no ambiguities. the client has never been married, and there was NO credit card payoff. The counter-story is simply not true.
Ellen posted a fake. Did the fake come from Wells Fargo? Was it from someone else? I assume Ellen has more information about who it came from and how the person found only her. She can decide what to do with that information. And, if Wells Fargo has something it wants to say about its car lending practices, it is certainly welcome to post.
Some people have asked if the lawyer is real. This isn't some literary device. Some have said the Wells Fargo numbers don't add up. I agree, if you assume a normal loan with ordinary fees and interest. But that was the point of this post. Wells Fargo paid off a 3% loan, added some cash, and charged 16.24% and a bunch of fees on the whole mess. I asked the question whether this kind of transaction should be legal (as it is now), made illegal (as it could be), or whether there are "nudges" that could be built into the system to steer people away from these loans without banning them outright.
I don't know why someone needed to make up numbers to try to tell a good story for Wells Fargo, but the story isn't true.










Comments (27)
Only one way to tell. Name the client and the attorney and let us decide. If they're in court, should be part of the public record anyway so you wouldn't be violating any confidences.
June 5, 2008 10:48 AM | Reply | Permalink
Also, it was suggested in a previous thread that Ellen had fictionalized a possible Wells Fargo response in order to point out that you hadn't given us a complete picture.
That seems a fair rhetorical device.
But only Ellen can say for sure.
June 5, 2008 10:52 AM | Reply | Permalink
Only Ellen can say for sure? You have to be kidding. I've always said Ellen is full of crap and this proves it.
Here's news to TPMC posters: there's plenty of trolls and compulsive liars out there, not to mention stealth marketers paid to haunt blogs like virtual leafleters. Whenever somebody spends all day, every day, posting to blogs, they have something very wrong with them.
The are several BS artists here on TPM, and some of the most prolific posters. Either paid web trolls or just nutballs. Ellen's interest was in matters related to banking/finance where he/she always popped up.
Ellen's post was too absurd to begin with. One would have to be incredibly clueless to believe Wells Fargo happened to contact her about an article they read on TPMC by Warren, so Ellen could post about it.
June 6, 2008 12:40 AM | Reply | Permalink
Are you all fucking retards? The point of the original story is that Wells Fargo is letting people take out a second mortgage on a FUCKING CAR!!! An "asset" that LOSES 50% of it's value when you drive it off the lot and is very likely to be destroyed in an accident!!
Equity Car: Not really possible.
The numbers aren't that important to the larger point. Ellen just made it seem that way with her absolute bullshit.
Ellen's a troll ... get it .... troll: "she" posts stuff out of her ass to hijack a thread, Destor's a tool, the rest of you are clowns.
Have a nice day.
June 9, 2008 12:18 PM | Reply | Permalink
Should Read:
Equity -- Car: Not really Possible
Thought it bore repeating.
June 9, 2008 12:19 PM | Reply | Permalink
I assume she just made it up to try and prove her "point," and I suspected as much at the time. There are lots of smart, combative, anonymous cranks on the internet, who are plenty willing to simply make things up.
June 5, 2008 11:05 AM | Reply | Permalink
I assume she just made it up
Yes. Anyone who would believe a bank would e-mail a customer's financial details to 3rd parties due to web blogs postings needs to get a grip on reality.
June 5, 2008 11:57 AM | Reply | Permalink
Many, many real cases of credit card overreach exist. There is no reason to dummy up a story. Just stick with actual facts and a real story.
June 5, 2008 11:09 AM | Reply | Permalink
I don't think the fake story made Wells Fargo look good. It made them look like they rubber stamped whatever ridiculous loan they could get away with, and immediately flipped it to a speculator for a fee.
Regardless, the Senate record of McCain advisor Phil Gramm is an excellent financial regulatory guide. Approximately everything the man stood for should be illegal.
June 5, 2008 11:56 AM | Reply | Permalink
Ellen's definitely weird, and given the nonsensical nature of most of her posts, I think she may be mentally ill.
June 5, 2008 12:15 PM | Reply | Permalink
If Ellen's post was inaccurate, intentionally or not, she will probalby stay away from this thread.
June 5, 2008 3:19 PM | Reply | Permalink
Ellen's story may not be true, but the original story doesn't add up either. If there was no credit card payoff, then the only way for the numbers Dr. Warren originally quoted to work is for the "total amount of debt...$48,852" to be the Total of Payments: Amount Financed + Finance Charges = Total of Payments or 72 times the monthly payment equals $48,852 or the Total of Payments. This means the actual debt (principal amount) is $29,799, not $48,852 Based on the facts presented in the original, I cannot make the numbers work for $48.8K at 16.24%; maybe $46.8K.
Just based on the numbers, Ellen's add up; Dr. Warren's don't.
June 5, 2008 3:37 PM | Reply | Permalink
Well, to be fair, it's pretty easy for the numbers to add up when you're making them up as you go along.
June 5, 2008 6:12 PM | Reply | Permalink
Yes, the number in Dr. Warren's original post does not add up completely. If we assume $29799 was the principal, with 16.24%, the total the person needs to paid should only be around $46.8.
However, what is the perspective here? Are we questioning the authenticity of the post because of the $2000 difference in a forty some thousand scenario? I supposed it is more comfortable if the numbers do add up. But the numbers come from an email to Dr. Warren. And perhaps the lawyer was slightly sloppy and did not give every single details about the fees so that the final number adds up.
It is not hard to imagine that the lawyer pick the obvious numbers that were spelled out to send to Dr. Warren, namely, total debt to be paid, car payment amount, cash given, interest rate, up front fee and omitted the other miscellaneous fees that add up to about $2000
I would think the mere change in rate to 16.24% should be the focus of the story here. Unless we are saying that we don't believe the rate was changed to 16.24%, I don't see why we should be drilling on the relatively small difference in adding up the numbers.
June 5, 2008 7:28 PM | Reply | Permalink
It is possible that the numbers don't add up for you because you have to make certain assumptions when doing the calculations. In real life, those calculations don't match what actually gets calculated every month. I have found that lenders are excellent at finding ways to manipulate the math. I'd be willing to claim that 90% of mortgage loans are calculated incorrectly. Also, when you examine loan papers more closely you'll find hidden fees that may be calculated into the total, but not expressly disclosed as part of the calculation. There are many factors which can make it impossible to come to the exact result in calculating it yourself. That is why it is a good idea to sit down with a calculator when you are signing for a loan. Read the disclosures and do the calculations right there in front of the loan officer. Watch him/her get squeamish as you begin to ask questions about the calculations. Disclosures aren't worth the paper their printed on unless you examine them very closely and ask questions before you sign. A sane person would walk away after that kind of question and answer session. However, the banks know people don't do that, they just pick up the pen and sign away. "I'll read it later" they say. They never do. Even if they did, it is probably too late to disagree.
Ellen has little credibility from what I've seen in the past. This is no surprise. Not sure what she is trying to prove. Prof. Warren's numbers are not unheard of.
Jim
http://www.thetruthaboutcredit.com
June 12, 2008 6:27 PM | Reply | Permalink
It's not the $2K difference in the total, it's the difference between principal owed of $29,799 or $48,852. Warren originally alluded to this difference as fees. If the original fees are $1,300 on a $29,799 loan, then the calculated Annual Percentage Rate is approximately 19% with a 16.24% interest rate. If the fees are the $19K alluded to in the original post, then the APR is approximately 40.5% with a 16.24% interest rate.
No matter which number is correct, the amount of fees charged for this type of loan is egregious. But whoever is using figures to illustrate their point, should clearly state how the figures were determined.
June 5, 2008 7:56 PM | Reply | Permalink
I've heard of some pretty shady loans. Someone in my family was just telling me recently of a loan offer whereby a person can buy a home with a sizable "down payment" and then live there without further payment, much like an annuity. Of course the property later reverts to the bank.
It sounds like a scam on several levels. It helps help keep the housing bubble inflated, at least on paper. There may also be a write-down aspect to it whereby the bank is able to greatly inflate the "sold" value of the property.
My family member is actually considering it, so I'm trying to find out more about it. It sounds very shady to me and I suspect there is a rather large catch.
June 6, 2008 12:51 AM | Reply | Permalink
Are you talking about a reverse mortgage? They are available to seniors with lots of equity.
June 6, 2008 7:59 AM | Reply | Permalink
Is it possible that this is all due to a disagreement about the definition used by Prof. Warren in her original post of the phrase total amount of the debt? It seems that Prof. Warren may have used it to mean principal plus interest over the life of the loan, whereas other readers thought it meant principal only.
OnlyConfused may be the only reader here who is not confused about this.
June 6, 2008 9:16 AM | Reply | Permalink
'Scuse me, I meant "AlwaysConfused"
June 6, 2008 9:17 AM | Reply | Permalink
Sorry for not getting back earlier.
I don't read TPMCafe much anymore -- too many uninteresting Clinton-Obama posts and too many of MJ's repetitious postings. I do read the Book Club and the Warren Reports but Prof. Warren doesn't post there so I missed her latest. Anyhoo, to recapitulate ---
Last Saturday night Warren posted a piece which included a quote from a wet-behind-the-ears (guy never heard of an auto equity loan) so-called bankruptcy attorney. He had a story to tell. And what a story!
Seems his client took out a new loan to pay off her auto loan ($23,649), to get some cash ($4,850), and to pay the bank's fees ($1300) -- total of $29,799.
But, "hold on to your seats(sic)" says the attorney, the debt went to "$48,852!" According to the attorney, "the cost of the new financing was $17,900."
Now, why Prof. Warren should have favored Cafe readers with this ridiculous, absurd story only she knows, but on the following day she did promise to "ask the lawyer about the disbursements."
That was good enough for me, and I offered "a modest proposal" -- that we "await the borrower's attorney's response" to Prof. Warren's request for the disbursements.
Well, it's now Friday. There's apparently been some contact between Prof. Warren and the attorney but ---
Still no explanation of the wild allegations, still no list of the loan disbursements, and still no explanation of why we were thought dumb enough to accept the original story in the first place.
So, still waiting.
June 6, 2008 1:30 PM | Reply | Permalink
I see what you did there ;)
June 6, 2008 2:09 PM | Reply | Permalink
Ellen, you're full of shit.
June 6, 2008 5:49 PM | Reply | Permalink
ellen's little delusional interruption doesn't change the fact that the woman described in the story was an idiot who was playing a game of financial Russian roulette
June 6, 2008 4:34 PM | Reply | Permalink
I've been waiting for a Certified Financial Advisor to show up and explain the ins and outs of the subject transaction.
And I think we all can fairly say free patriot doesn't disappoint.
June 6, 2008 8:07 PM | Reply | Permalink
Warren's original post implied that the principal increased from $23,649 to $48,852. That was extremely confusing, because the fees charged and additional cash disbursed were just $6,150--leaving some $19,053 in increased debt unexplained.
It now seems clear that the attorney was comparing the principal prior to refinancing with the total loan cost (principal plus fees plus interest) after the refinancing. That's an apples to oranges comparison and therefore not necessarily a fair comparison--but it makes the loan look as bad as possible--which of course was the attorney's goal.
Sadly, the attorney didn't have to make an unfair comparison to make the point that the loan was a bad one. Given the 3% interest rate on the original $23,649 principal(and assuming there was somewhere between 2 and 4 years left in the loan term) remaining finance charges on the original principal would have been around $1,000 or $2,000 (depending on remaining loan term). The new loan had finance charges (fees plus interest over six years) of about $17,000. So the woman increased her overall costs during the next six years by about $15,000 to get a bit less than $5,000 in cash today. That's a terrible deal, one you would take only if you were desperate for cash, had no idea what you were doing, or had an investment opportunity with a guaranteed 20% per year return.
Should the bank have offered the loan? Probably not. But the woman's bankruptcy also probably wasn't caused by the loan. From the information given, we can't calculate exactly how her monthy payments changed, but they were likely about the same both under the old and new loans (somewhere around $650). She had $4,850 in extra cash and roughly the same monthly loan payments, so her cash flow was likely improved by the loan in the short term. It's even possible that such a loan, because of its short-term cash flow benefits, could have prevented a bankruptcy. From the perspective of a woman about to go into bankruptcy, the loan may not have been a completely bad choice. As expensive as it was in the long term, if it actually prevented bankruptcy the cost might have been justified. And if it didn't prevent bankruptcy, the loan costs probably would not have to be paid anyway.
From the bank's perspective, the loan was clearly risky because of the woman's tenuous financial situation. But it also offered a chance for extraordinary profits if the woman could avoid bankruptcy. As it turns out the bank (or the investors the bank sold the loan to) lost on this one--but had the woman avoided bankruptcy they would have profited handsomely.
Was the bank acting badly or the woman stupidly? I'm not sure. The bank certainly was greedy--but it also was taking on a lot of risk as subsequent events proved. Would it have been better for the bank not to have given the woman the cash and let her go into bankruptcy even quicker? Or was it okay for the bank to give her the cash she needed for her bills, balancing the substantial risk of her default with the potential for a large profit? Was the woman stupid to agree to such an expensive loan? Or was it okay to take on large long-term expenses to lessen short-term cash flow problems and possibly avoid bankruptcy? These are tough questions to answer. It's hard for me to completely dismiss the bank as predatory given the risks of lending to people in marginal financial situations. But at the same time, it's clear that loans provided by profit-making institutions generally aren't very effective tools to help people in marginal financial situations get back on their feet.
June 6, 2008 10:40 PM | Reply | Permalink
Prof Warren: Thanks for the original story, it was very interesting.
If you are going to post in places that accept comments NEVER FEED THE TROLLS. You can't reward these idiots by acknowledging them with two additional articles about their trollery! They are anonymous clowns - no matter how convincingly they mark up their tripe. Some call this a "win". You gave Ellen 2.
My advice: Answer comment trolls in the comments or not at all.
June 9, 2008 12:32 PM | Reply | Permalink