TPMCafe
« Jewish Republicans Target Bonior While NY Times Renounces Its Own Op-Ed On Obama and Islam | Home | Book Club This Week »

Wells Fargo Reads TPMCafe

user-pic

Last night I wanted to talk about the difference between banning certain transactions and merely "nudging" people away from them, so I posted a story I from a bankruptcy lawyer that told an unflattering story about Wells Fargo.

A reader posted a response that she evidently received sometime between 10:15 Saturday night and 5:30 Sunday morning from "Ms. xxx xxxxx" at Wells Fargo Loss Mitigation Department. The letter includes a lot of information about the debtor, whom Wells Fargo evidently could immediately identify. The letter also explains that the people at Wells Fargo "follow Prof. Warren's publications and speeches most carefully."

Good.

I'll ask the lawyer about the disbursements mentioned in the Wells Fargo letter. It wasn't in his email, but surely he would know if that had happened. Depending on the timing, the disbursements might be recoverable by the trustee for the benefit of all the creditors.

But now that we have a representative of the Wells Fargo Loss Mitigation department explaining business practices on TPM, I have a couple of questions: First, how many more "sad little stories" (as you refer to it) are there like this? How many loans have you made this year to people with credit scores of 525 and maxed out credit cards? How many do you keep, and how many do you take sell for a fee to someone else, and then take another fee to service? How do you decide which ones to keep and which to sell?

Second: Why didn't you post to TPM yourself?Is there a reson that only "Ellen" has any direct contact with you? Was it Ellen's decision to delete your name, or was that part of your instruction to her? I use my name, and I hope you will use yours too when you are speaking on behalf of the company.

It is exciting to know that Wells Fargo wants to use TPM to explain its practices. I'm sure other readers have questions too.


35 Comments

| Leave a comment

Why did Wells Fargo respond to Ellen relative to your original post? And why do you assume the email is bona fide and not a figment of Ellen's imagination?

This whole episode just doesn't sound right. This is the internet, after all.

Facebook

Thanks for your patience and sorry for the inconvenience!

Best regards, Mary, CEO of youtube converter

Facebook

This is a smart blog. I mean it. You have so much knowledge about this issue, and so much passion. You also know how to make people rally behind it, obviously from the responses. Youve got a design here thats not too flashy, but makes a statement as big as what youre saying. Great job,children health indeed.

Wow. I can see how a bank would want to stretch for a long term customer, especially after years in community banks. That loan, however, is beyond belief!

After looking over the Wells comment, looks like the commenter will not only have privacy issues (if she can identify the borrower, so can other people), but Wells has some issues of its own.

I have commented before that banking has seen a significant decrease in regulatory attention; here is yet more evidence that supports this conclusion.

What other kinds of obligations was Wells and other banks collateralizing and selling on the market? Credit card consolidation loans secured by fourth lien positions on cat boxes?

My final comment is that banks have a fiduciary duty to their depositors to book responsible credits and thereby protect their depositors. Perhaps Dr. Warren can comment, but doesn't Wells have a similar duty to the Wall Street investor to whom they sold the CDO?

Chris Brown may be correct...

hrebendorf, can you send us a link to one of those mailers?

user-pic

And why do you assume the email is bona fide and not a figment of Ellen's imagination?

Of course, why should we assume that Warren's unnamed bankruptcy attorney isn't a figment of her imagination and the borrower a figment of the imaginary attorney's imagination too? At least Ellen's numbers add up.

The problem with this thread from the beginning is that Warren's story--imaginary or not--was clearly incomplete or inaccurate. The borrower's debt increased by $25,200, but fees were just $1,300 and cash received by the borrower just $4,850. What accounts for the additional $19,000 in outstanding debt? Ellen fills in the gap by explaining (accurately or not) that the $19,000 went to pay credit card balances. Warren's story, however, implies that Wells Fargo simply pocketed the money. If that's true, then Wells Fargo's behavior is deplorable--robbery pure and simple. But if Wells Fargo didn't pocket the money and instead used it to pay the borrower's credit card debts, then Warren's story approaches libel and Wells Fargo deserves an apology from the professor.

I should say that I think Warren in general does very admirable work and I believe many of her observations on the financial difficulties of the middle class are spot on (I especially recommend the book she wrote with her mother, The Two Income Trap). Her recent post, however, was sloppy and misleading--and unfortunately its flaws undermined the very point she was trying to make.

Of course, why should we assume that Warren's unnamed bankruptcy attorney isn't a figment of her imagination and the borrower a figment of the imaginary attorney's imagination too?

Because Ms. Warren posts under her name and her identity, credentials, and credibility can readily be confirmed.

Ellen, on the other hand, is a screen name and the purported email she posted contains no evidence of its authenticity.

user-pic

Well, I was kidding a bit, of course--but Warren's story lacks credibility because the numbers don't add up. And therefore, whether it is based on a true story or not, it remains in a certain sense false. Warren should have been more careful to get all the facts from her attorney friend before she posted a story that implied that Wells Fargo was bilking a borrower of $20,000. Wells Fargo and other lenders may indeed be guilty of unfair lending practices--but if you're going to expose a bank for unfair practices, it's important to get all the facts right and complete. If you leave important details out, you undermine the credibility of your claims and, worse, expose your broader argument to doubt. I have high regard for Warren and her work in general--I just think in this specific instance she was sloppy and the inaccuracies in the resulting post did more to undermine her arguments than advance them.

I couldn't agree more.

And because Ellen has yet to respond to requests for authenticity.

user-pic

I think we're being a little quick to turn on one of our fellow commenters, here, don't you?

Ellen has disagreed with professor Warren in the past, but always honestly. In fact, I think Professor Warren owes Ellen an apology for questioning her authenticity.

Some of Professor Warren's response is nothing better than name calling.

I'm not "turning on anyone". I'm simply asking for authentication, which the last I looked had not been forthcoming.

Have you looked at Ellen's profile? Nothing. For all I know you might be Ellen as well as destor23.

I think that anyone who doesn't accept anything they read on the internet, particularly by an unidentified person on a discussion board, without initial skepticism doesn't understand the internet.

user-pic

Agreed, in principle.

But I don't like the way that Warren was so quick to imply that Ellen is up to something no good.

Some of us use handles for legitimate reasons. Myself included, I like to think.

And I don't think that the featured posters here should be attacking cafe members the way Warren is. It's just impolite.

And no, I'm not Ellen.

user-pic

Good grief!

Dr. Warren wasn't going after Ellen. She was going after the person from Wells Fargo who anonymously and inappropriately gave out confidential information on a customer.

It sure sounds like she's taking Ellen at her word.

I agree with Dr. Warren that whoever that was acted in an unprofessional and unethical manner. That has nothing to do with Ellen providing additional information. Having read and enjoyed Ellens posts--although I don't always agree with her--I can say that it's likely she did get this information.

That she did and that she shared it isn't a reflection of her credibility, but it sure is unprofessional of a Wells Fargo employee to give out that info.

I sure as hell wouldn't want to be a customer of theirs, and that jerk that e-mailed Ellen has insured that I never will be.

What a lout!

I also didn't think that Dr. Warren was "attacking" Ellen. On the other hand I am not at all convince of the authenticity of the purported email posted.

If the email is real then Ellen should produce a copy.

But then I'm a skeptic.

user-pic

Warren's use of scare quotes here is a direct attack on Ellen's credibility:

"Why didn't you post to TPM yourself?Is there a reson that only "Ellen" has any direct contact with you? Was it Ellen's decision to delete your name, or was that part of your instruction to her? I use my name, and I hope you will use yours too when you are speaking on behalf of the company."

user-pic

Oh really?

Your assertion is a direct attack on Dr. Warren.

(shrug)

user-pic

Yes, it is a direct attack on Warren. Because Warren's being rude.

That quote isn't an "attack" on "Ellen's" credibility. She put the name in quotes because it isn't necessarily "Ellen's" name. She was commenting to the person who sent the email and asking why they don't post as themselves. A perfectly valid question if someone wants to be taken at more than words on a screen.

Anyone with a debt problem should visit daveramsey.com. He's got a solid program to help people get out of debt, and he's trustworthy. The best solution to sleazy credit card shenanigans is to stop taking out new cards and pay off the old ones.

user-pic
The letter also explains that the people at Wells Fargo "follow Prof. Warren's publications and speeches most carefully."

Pretty smart folks at Wells Fargo I'd say. I also follow Ms. Warren's publications closely as a better source of information on consumer debt would be difficult to find.

I hate credit cards. I have a restaurant and of course everyone pays by credit or debit. Every transaction I am charged a percentage. This adds up into the tens of thousands of dollars. I am a small business and I try to curb my costs. I have to take credit cards, I have to have terminals that cost at least $800.00 to run transactions. I am obligated by the credit card companies to take any transaction whether it be for $1000.00 or $1.00. I have some customers whose cards are declined and then they pull out a bunch of cards and pick one out and say, " Here try this one". When I went to college orientation for my son at the Univ of MN, they pushed us to get a TCF card and link it to his student ID to pay for all his expenses. Damn, I had to graduate from college, get a job before I was even considered for a credit card, and then I had to get a dept.store card Sears and work my way up to Visa. I cannot tell you how many creditors I have had call, looking for some of my former employees that are behind in their balances. I would also like to be able to make a purchase in a major store with cash or a check and not be asked, " Would you like to open a store name credit card?". I allways reply , " No, I dont like receiving bills in the mail, so I lke to pay now." That usually brings a smile to the cashier.
I wish consumer education was a mandatory course for high school students. I had to have a course in order to graduate from high school in Illinois back in 75. I have never regretted having to take that course, it taught me about budgeting and finances and consumer loans.

user-pic

I wish consumer education was a mandatory course for high school students.

Hear! Hear! Exactly what is needed--and it's a great way to teach some applied math and basic legal concepts too.

olwhitelady: I used to know a guy who works for one of those Credit Card terminal installation and processing shops. I'm sure I'm not recounting their business exactly correct, but it's something like this: The owner of the company gets like half a penny for every swipe on his terminals. He's 33 and drives a lamborghini and has a yacht in FLA. (Just an interesting little anecdote....)

Anyway, DAVE RAMSEY FOR KIDS is what I would recommend to those who have kids. :)

in a can't beat em join em scenario, buy shares of Visa -- it's going to be $ 200 a share like Master Card in a year or so.

BrookD: Don't underestimate Professor Warren. She'll beat these bastards. :) [PS - Don't buy friggin' VISA shares...]

As I mentioned before, I find it implausible that Wells Fargo would officially sanction this kind of detailed response. It sounds like Dr. Warren is trying to get to the bottom of it, so good.

Regardless, the letter has a certain truthiness to it, so I'll just comment on that. The issue that interests me is this interface between legitimate banks and speculators. The whole thing amounted, in my opinion, to money laundering. Speculators extended credit and created money like a legitimate bank, without being regulated like one.

I doubt that Wells Fargo would write the loan described in that letter if it had to risk eating the loss. The ability to sell the note to speculators for a fee, while facing no risk at all, enabled Wells Fargo to say "yes" to anybody.

user-pic

It seems obvious to me that Ellen used an "email from Wells Fargo" as a rhetorical device to make a point. She chose to post this way because Prof. Warren chose to do the same thing (Warren may or may not have actually received an email from her bankruptcy lawyer friend -- whether or not she did does not really matter).

1) Ellen does not identify herself in her TPM profile. How would Wells Fargo identify her, and especially her email address, as a TPM reader?
2) Why would someone from Wells Fargo choose Ellen as a communication channel to transmit what is probably confidential information about a client, especially one who may have a legal grievance against them (especially if they didn't know how to reach Ellen by email in the first place (see #1 above)?
3) Ellen has not deigned to weigh in on this dispute about her bona fides -- if she had received an actual email from Wells Fargo, she might want to defend her honor, but otherwise, why would she want to resolve the mystery?

I am pretty confident in the truth of these propositions. Prof. Warren may have also realized this and played along, but I am less confident of that.

user-pic

I think you're right Ned, but Ellen crafted her forgery brilliantly and did a wonderful job of filling in the substantial blanks in Warren's story. If Ellen's story (fictional or not) isn't what really happened, I hope Warren will soon provide the details to show us the truth. Until that happens, though, I think Ellen's version makes more sense than Warren's and therefore seems most plausible, even if it's fictional.

user-pic

Ellen does not identify herself in her TPM profile. How would Wells Fargo identify her, and especially her email address, as a TPM reader?

I, too, was puzzled over how that email wound up in my Inbox. And I can well understand the skepticism expressed by many commenters over its authenticity.

I have a modest proposal.

Prof. Warren has promised to contact the attorney who emailed her the story, originally, and ask for amplification -- although all she seems to care about are the loan disbursements -- not what the borrower's circumstances were at the time she applied for the loan, how the new loan affected her cash flow, whether a post-loan event altered her ability to pay the loan, etc.

Why don't we all await the borrower's attorney's response?

Folks, the e-mail is obviously a literary device and not to be taken so literally.

Wells Fargo is a company with $89 billion market cap and over 160,000 employees in three divisions with a complex structure. It could easily have 20 or 30 various "loss mitigation" or "recovery" or "retention" groups/departments/teams scattered throughout the organization. For all we know they could have one for each product! And no way would any individual at that level speak for ALL of Wells Fargo.

It's not out of the question that Kovacevich and Stumpf (chairman and CEO) might read Prof. Warren, but unlike John Mackey at Whole Foods, I don't imagine they would post all over the Web about this.

It would be a shame if anyone actually decided to move their banking business from Wells to anywhere else over this brouhaha -- Wells is widely thought of as one of the best-run banks, so whatever good or evil it may have done, I doubt it would turn out to be done only at Wells.

Full disclosure: I am an ex-employee (not recent) of Wells Fargo.

Facebook

religious sect may degenerate into a political faction,' wrote James Madison, but the new American nation would nevertheless be protected against the ungovernable combination of religious fervor and political power as long as the Constitution prohibited the federal government from establishing any particular creed as preeminent.
Egitim | Chat

Facebook

Madison believed that we should have separation of church and state throughout the land, federal and local. There was a fascinating moment during the congressional debate over what became the First Amendment. How could the beloved First Amendment be harmful to religion? Huntington feared that it would overturn or interfere with Connecticut’s approach, which was to have state-supported religion.
Chat | Chat

Facebook

This information is very useful! Thanks!
Best regards, Katya, CEO of hyper v linux, iscsi initiator 2008

Facebook

Si vous etes interesses par le dossier, ou desirez en savoir plus, contactez-moi par mail, et je vous mettrai en contact.
Best regards,Jane, CEO of high availability server

Leave a comment

Advertisement
Please disable your adblocker!
Ads are how we pay the bills!

Subscribe

The Coffee House
TPMCafe's regulars

House Brew
From Your Cafe Editor

Special Guests
Big names and big brains

Special Features
Pressing topics and trends

Table for One
An expert's week-long talk.

All Reader Posts
TPM readers discuss.

Advertise Liberally
Share
Close Social Web Email

"To" Email Address

Your Name

Your Email Address