TPMCafe
« Reflections on Power and Language in Internet Campaigns | Home | The FISA Debate Begins »

It's Not the Medium, It's the Message

user-pic

We like to think that there's something super special about campaigning on the internet, some sort of special sauce that allows a candidate like Howard Dean or Ron Paul to raise millions of dollars as if he'd turned on a fire hose. In my new book, "The First Campaign: Globalization, the Web, and the Race for the White House," I argue it's much simpler than that.

The book's title comes from my thesis that the 2008 campaign will be the first campaign of the 21st Century—the first where the race is defined by technology, with technology serving as both a medium and a message. Over the past twenty years, we’ve seen technology and globalization weave themselves into the fabric of our culture and our society such that the two interconnected issues now drive everything from our debate over health care or energy and the environment to our political campaigns.

But some important aspects of politics haven't changed, even with the fantastic fun tools and videos we now have at our fingertips.

What's perhaps most striking and interesting about this race online is that in previous elections we've seen a single campaign take off on the internet—Bill Bradley on the Democratic side and John McCain on the Republican side in 2000, Howard Dean in 2004. This year, though, all of the campaigns are competing online to win money, support, and momentum. From Hillary to Huckabee, Obama to Romney, Biden to Paul, everyone in the race understands just how powerful the internet can be in this election to sway the outcome. Often lost, though, in the sexy tools and the flashy viral ads is a fundamental point alluded to by Zephyr: It's not really about the internet at all.

What was incredible about the legacy of the Dean campaign is that the end of the campaign was kind of like what happened Christmas morning in Whoville after the Grinch stole Christmas: It turned out that Christmas wasn't about the stockings, the presents, the tress, or lights or even the roast beast. The Dean campaign's energy and enthusiasm didn't dissipate because its candidate was gone—it kept going, as witnessed by later events like the success of Democracy for America, Dean’s successful bid for the chairmanship of the party, and gatherings like YearlyKos. The energy is still out there, still building, still revolutionizing the political landscape and the way we campaign today.

As Michael Bassik, who heads the online advertising division for the Democratic firm MSHC Partners, told me, "Howard Dean's website wasn’t what made Howard Dean a fundraising phenomenon online. It was Howard Dean. He could have had a website that was a fundraising page and a few 'About Us' pages. It wasn't about the fact that he had a blog, it was that Howard Dean spoke to so many people and that he spoke in a voice that so many people hadn’t heard in four—if not more—years."

Bassik's view is almost universal among internet strategists. "If you look at the candidates who have all done well online—John McCain in 2000, Howard Dean in 2004, even Jesse Ventura going back a while—what they all had in common was they all had a core message that was really resonating with people," explains Mark Soohoo, who oversaw the 2004 Republican National Convention website and was one of the early staff tapped for John McCain's 2004 internet team. "You become president because you have a vision, you have a message…. You don't become President because you have a website. Howard Dean did well online not because he had a cool bat but because he had a good message."

Phil Madsen, who served as Ventura's webmaster, posted the same response after his candidate won. "While it's true that we could not have won the election without the internet, we did not win the election because of the internet. We won because our candidates, campaign staff, and volunteers engaged the voters in a number of meaningful ways," he wrote on jesseventura.org. "The internet is not about technology; it's about relationships."

It's easy to think that what has kept Barack Obama neck-in-neck with the powerful Hillary Clinton operation this year is his sexy suite of online tools on my.barackobama.com, but looking at this lesson from 2004, we can see there's something more important and more fundamental going on here: People are responding to his message of change and optimistic hope. That's a lot harder to stop or overcome than simply by building an equally great set set of online organizing tools. Ditto on the GOP side, where Ron Paul and Mike Huckabee actually have some of the least developed online presences of any Republican candidate. It's not about the toolbox. It's about how a campaign listens to and welcomes its supporters. Obama, Huckabee, and Paul all have one key thing in common with Dean: They're listening and learning from their grassroots supporters.

As part of my book research, I spent a long time talking with blogger Robert Scoble, who actually rode on John Edwards’ campaign plane during Edwards' announcement tour last fall. We kicked around just what the internet meant to politics and how this first campaign was different from all that had come before. Scoble's conclusion: It's about listening. "I think it's healthy for democracy to have leaders who understand how to listen to the people they're serving. I'm certainly attracted to someone who understands how to listen to the world," says Scoble, who, ever eager, almost tripped over his words as he discussed the transformation. "That'll make this country a better place."

I couldn't agree more. The question is: Which candidates in this first campaign of a new era will understand that message and be able to ride it to the White House?


19 Comments

| Leave a comment

Listening -- and specifically, listening to morons -- is highly overrated.

If it is all about vision, we should come close to defining what vision is. Edwards has what I would call vision because he wants to fight for a real and important section of society. Change and optimism are they vision? In my opinion these are cheap slogans empty of any content let alone vision. After all, both Bush 2000 and Obama 2008 used these identical phrase. Unless you assume that these two guys are one and the same, you will be hard pressed to call change and optimism anything but empty talk.

Bradley has lots of strengths as an intelligent man with a record, and I suppose one could argue that, as Gore has emerged more as a visionary, Bradley represents the moderate point of view that prevailed with Clinton. Still, I have trouble thinking of him as a message person, visionary, or listener.

I also think you're underrating how the contents of the message counts, beyond having one, in that some are more attuned to the blogosphere than others. The "netroots" wanted an anti-war candidate, so they were willing to overlook Dean's overall moderation. The netroots is disproportionately libertarian, for sociological reasons that only begin with its accord with anti-war sentiments and would be interesting to discuss further, so Paul naturally does well.

I'm not totally convinced the other candidates don't have a message either, apart from the poll-driven Romney and Clinton.

John

http://www.haberarts.com/

Exactly. In my case, which was probably not atypical, as someone who (1)had never been involved in politics, (2) was thoroughly anti-war and (3) was taken in by Joe Trippi's website salesmanship ("We need to raise $X this month because . . .") I was an early Deaniac. I didn't have even have a computer--I got hyped up down at the local library and donated a lot (for me) of money over that library computer. For the Iowa caucuses I hand-typed (no computer) ten letters to Iowans, names and addresses given by Trippi's crew, again something I had never done before.

So it wasn't any "medium" coming into my house, it was the Dean message--end the war. You've got to have the message. (Later as Dean imploded and sold out to the Dem establishment I dropped him completely.)

ecotourism
WeGoEco.com

Actually, let's look at politics with a little bit more jaundiced eye, rather than following the usual 'wisdom' of assuming that we have a really functioning democracy with a genuinely "free marketplace of ideas" rather than a system of a (largely underground) repressive machine, where the democratic possibilities are very limited, and not getting any less so.

Dean was first and foremost the target of a whole campaign of attack on him, and the notion that he and Gephardt were scrapping misses the truth that Gephardt was doing the overwhelming part of the attacking (especially starting it but not only)and could afford kami-kaze style to lose in order to help bring down Dean.

It's all about "listening" to the agenda and kissing up to it rather than ratting about it. (Even when they're shopping for the simple things, the latter simply gets you screwed. Try to REALLY push for REAL democracy and you get your ass handed to you on a platter. "Listen" in the sense of obedience to power, and you will succeed, at least if such promotes the agenda of the powers that pee.

There was enormous fuss about Dean -- he merely (awkwardly, however)progressive organizer's standard wisdom in his 'confederate flag' remark, and his much protestated 'scream' was merely an ever so slightly pink 'red meat' speech. But everyone knows to praise the emperor's clothes.

Why? Even if Dean lost (the main rationale for supporting Kerry is that supposedly he was the most likely to win), he was antiwar and would have rendered the Democratic Party antiwar. This was intolerable to those powers to whom we must "listen" to succeed.

I agree it's not about the candidate's websites. However, for all the people like me who don't schedule around the debates or appearances on the news shows, the Internet allows us to hear their messages in their own words, anyway, and not the words of a journalist.

How many of the Ron Paul supporters would be so fired up if they hadn't heard his words? And how many of them probably missed the debate where he first powerfully spoke his anti-war message, but saw it later on YouTube because somebody sent them a link or talked about it at work?

Also, I'm with Krugman on Obama. He's not offering change if he's offering to bring people together. As far as I can tell, Congressional Dems have been voting right along with the Repubs. Change would be the Democrats finding a backbone and not coming together.


...the delusional is no longer marginal. It has come in from the fringe, to sit in the seat of power in the Oval Office and in Congress. Bill Moyers

I read Mein Kampf the other day and the most important thing is for "the hook" (propaganda) to be related to the delivered principle.

I think that Obama got out in front of himself and he's had to take 10 steps back and then make another surge foward after he came back down to earth.

this time, he seems a lot more grounded and reacting what's going on rather than trying to get people to react to him by putting forth a pretty myth. (the power of "matching grants" is that two people buy in rather than just one)

To boldly go...

There's still a lot of time and maybe you're right about Obama, but so far Edwards has done better (and that's not saying much at all) at trying to be different than the Republicans.

I read Mein Kampf the other day...

In one day? :-)


...the delusional is no longer marginal. It has come in from the fringe, to sit in the seat of power in the Oval Office and in Congress. Bill Moyers

but so far Edwards has done better...

yeah, the way he's running in 2008 is very different than the way he ran in 2004. He's a lot more relaxed.

In one day? :-)

Just about. I'm getting to be a pretty fast reader. I might have missed something. The version I read used very simple language and I found the story compelling so I cruised through it.

To boldly go...

OK, I'll play contrarian: It's the medium, not the message.

That should be plain to anyone who saw the news media, incessantly obsessing on "the scream," take down Howard Dean's candidacy.

And this:

Obama, Huckabee, and Paul all have one key thing in common with Dean: They're listening and learning from their grassroots supporters.

Obama? He is many things, but a "listener of the grassroots" is not an attribute I would associate with him. I mean, unless we're characterizing the grassroots as separate from the blogosphere. (But since we're talking about a book that has "the web" in its title, I assume we're talking about a lot of overlap between the terms grassroots and blogosphere.)

Anyway, maybe there is a contingent of non-blogospheric grassroots out there who think putting out anti-Krugman memos is a good idea. I don't know...

"Thank God George Bush is our president." -Rudy Giuliani

I live across the river from New Hampshire. A friend's grandaughter works in the kitchen of a reasonably nice restaurant on the other side. A couple of weeks ago she had an appointment scheduled with Obama, who wanted to hear from her as a working mother. There was no campaign appearance in that town. He was just coming in to privately hear from a few representatively chosen people.

How his advance team sets up these appointments I've no notion. But at a time when you'd think any politician would be busy being sure to be seen by as many as possible, he's scheduling one-on-one conversations with people he doesn't know, who have no particular influence, to listen.

I favor Edwards, but I'm just saying, Obama's listing seriously.

But I've heard about these "secret meeting sessions" with people before. It's campaign strategy, not some desire to "really hear" what the people are saying.

I'd say it's more likely that his campaign knows how to give the impression that he's listening much more than he's listening seriously to people. Maybe they're not mutually exclusive things, but I don't believe for a second this isn't campaign strategy.

Also, I think with the internet and the pervasiveness of "old media" within politics, the notion that you have to be "seen by as many as possible" has new meaning. You don't have to be "seen by as many people as possible" to be seen by as many people as possible anymore... 

You know about what Obama did, and now we're talking about it on a blog. That's the intention here. Not a desire to listen.

(All my cynical humble opinion, of course...) 

PS, it's also a question of what kind of grassroots are we talking about here? The netroots, or something else?

. . . his campaign knows how to give the impression that  .  .  .  [fill in the blank].

We're used to "photo-ops."  Maybe we should call these "meme-ops." 

It's Not the Medium, It's the Message

I don't think it's either. Clever people take advantage of whatever means they have to accomplish their goal.

The Dean campaign failed because Dean kept changing his message to agree with the bloggers on his blog (he "girl friend experienced" them).

The "Ron Paul" campaign wasn't built on the internet but the internet allowed people to come together and resonate and form a more perfect union.

Like anything, art, writing or technology, the more transparent it is, the better it works.

The "DailyPaul Blog," for example, got slow and crashed during fundraising surges.

The 2012 campaigns will probably borrow on the successes of Ron Paul by simply providing infrastructure that enables decentralized efforts to be channeled in useful ways. So campaigns, for example, will provide scalable blogging platforms which enable supporters to build robust blogs that are customized to their tastes and inclinations.

In the "Ron Paul" campaign, we're seeing multiple "Ron Paul Statistics" sites like "ronpaulgraphs.com" so future campaigns will start emitting more data to the external world and supporters will render this data in novel ways that support the campaign.

Another "Ron Paul" first is the "RonPaulBlimp.com" website where you can follow the location of the "Ron Paul Blimp" via a google map that updates itself based on the GPS location of the blimp. The supporters on the blimp also have a camera and stream live video feeds so, essentially, their making home brewed reality TV for a targted audience.

None of this is new but as patterns emerge, people become aware that they are successfully transforming the old ways of doing things to the new "online medium." Of course, a lot of online technology is backwards compatible and, for example, the live blimp feeds can be pushed out onto cable or burned onto a DVD.

To boldly go...

If you know how to listen, you discover there are very few morons out here. But that has partly to do with how you prompt us to speak. Given the wrong prompt, just about any of us will say something trite and ridiculous. The trick is to bring out the smart side of people. The political effectiveness of that is that mostly we prefer our smarter selves, so if you can prompt that side of us, that's who you'll see in the polls.

Simple, really. But like most simple things, it takes great skill to do it well.

That's not called Listening.  That's called Leading.

<>One thing people have to realize about the Ron Paul phenomenon is that it did not come from nowhere.

<> <>The infrastructure for this decentralized campaign has been built up over at least the past eight years, by websites such as LewRockwell.com and AntiWar.com.  Not that they were founded for the purpose of Ron Paul's campaign, but they are what mobilized people to join and participate in the Ausro-libertarian movement (the short definition of this is libertarians who are anti-war and pro-gold standard). 

They are the ones that connected together so many blogs and websites, so that when the Ron Paul campaign strated, there was lready an "army of volunteers" who were ready to help him and had the infrastructure to coordinate their efforts.

The successes Paul has had would not havebeen possible without the work that Lew Rockwell and others like him did long before Paul's current run was even a possibility.

This is not to deny Paul credit for his success; Paul supporters' passionate entusiasm is due to his passion for his beliefs and his integrity in upholding them (without Paul's unique character he alkso would not have done this well), but his success did not come without preparation and hrd work, even if that preparation has come largely from parties outside of the official campaign.

 

"You say I'm a dreamer.  We're two of a kind.  Looking for some perfect world that we both know that we'll never find." - Thompson Twins, "Hold Me Now"

You skipped the low cost of barrier to entry.

Before if I wanted to help a candidate I'd have to get up, find his name, go to some event or find his office to get information on his policies that was more than just a sound byte, and find an address to actually sit down and mail him money.

Now I can go to "nameofthecandidatein2008.com" and click the donate link. Or click the policy link, or click the host a house party link.

Sure the message is still what draws people in, but those people can give more because it's been made far easier to organize--and that is purely because of the internet.

Look at the FISA war that we just won a holding action in, what if I only had broadcast TV and didn't read the paper, how would be able to follow it? Instead I can watch clips, live feeds, get the information about the whip count from Dodd's own site instead of having to call around, and so on. Because it became so easy to express yourself, more people did.

So don't tell me the medium hasn't been a huge change. It's the difference between 1,000,000 strong for Barrack, and 1,000 strong with 999,000 wannabes.

Leave a comment

Advertisement
Please disable your adblocker!
Ads are how we pay the bills!

Subscribe

The Coffee House
TPMCafe's regulars

House Brew
From Your Cafe Editor

Special Guests
Big names and big brains

Special Features
Pressing topics and trends

Table for One
An expert's week-long talk.

All Reader Posts
TPM readers discuss.

Recent Reader Posts

All Reader Posts »



Book Club Calendar


Coming Soon



Nov. 30-Dec. 4



January 12-16



« Book Club ArchiveFull calendar »

Book Club Archive



Masthead

Editor-in-Chief
Josh Marshall

Site Editor
Lila Shapiro

Intern
Kyle Krahel-Frolander



Subscribe to TPMCafe's feed.
Subscribe to TPMCafe's reader blog feed.

Advertise Liberally
Share
Close Social Web Email

"To" Email Address

Your Name

Your Email Address