Customer Service
NPR’s Morning Edition ran a revealing (if unsurprising) story yesterday on credit cards that consumer advocates call “fee-harvesters.” The companies give the cards to consumers without good credit and make money on fees. Capital One charged a seventy-two-year-old woman living on Social Security over $1100 for $400 in purchases. And the debt collectors sought $1500 more. (The story was based on a study by the National Consumer Law Center.) The companies will advertise that a card has a $2000 limit, but the nominal limit is actually $200-$300. That limit is actually a lie, though, because the company will then deduct (i.e., the consumer will incur instantly as debt) over $150 in fees, which leave the consumer with about $50-$70 in credit. Once a customer exceeds that limit, it’s more fees! The industry defends the practice as offering credit to consumers who otherwise wouldn’t get credit and argues that federal regulations would---you got it---hurt lower-income consumers by denying them credit.
Kudos to NPR for reporting this story. The credit-card companies come off as villains, and they have to make arguments that are completely ludicrous. Indeed, the more stories like this that appear, the less credible Mitt Romney, etc. sound when they intone against “big government, big taxes, Big Brother running your lives.” Nevertheless, the story still plays a little too much he-said--she-said. In a great column last week, Paul Krugman once again criticized the media for relying on this cheaper, easier method of reporting. His main argument was that the commentariat should consider candidates’ mendacity a character issue, and he exhibited the Republicans’ attacks on Democratic proposals for universal healthcare. In a nice aside, though, he wrote: “Memo to editors: If a candidate says something completely false, it’s not ‘in dispute.’ It’s not the case that ‘Democrats say’ they’re not advocating British-style socialized medicine; they aren’t.”
During its pledge drive (as all public-radio listeners know), NPR boasts that it offers “in depth” reporting that “gets behind the story.” And, many of it’s shows do just that. Marketplace (unfortunately sponsored by about every bank out there), for example, has a host, Kai Ryssdal, who often does ask pointed questions to commentators (which, last night, included Professor Katie Porter). And Fresh Air ran an excellent interview with political scientist Jonathan Oblerlander over the summer, which analyzed how various healthcare systems around the world work. Compare this reaction to Sicko with CNN's. At the end of the day, NPR is leagues better than TV news, but it’s too bad its reporters, themselves armed with the facts, couldn’t challenge the industry spokesperson to support her claims with empirical data. Those pesky facts might really have gotten in the way of her claims.














I've actually received some of these offers in the mail and i have good credit. They've got "processing and handling" fees plus hefty annual charges. They are a complete rip off.
I actually had another lender who kept trying to charge me interest on a loan I had paid off early, saying it was in my contract that i had agreed to pay them the full interest amount. I copied them on their letter i had forwarded to the state Commerce Dept and Better Business Bureau along with a threat to prosecute them for extortion. I never heard from them again.
November 8, 2007 6:16 AM | Reply | Permalink
Re: Once a customer exceeds that limit, it’s more fees!
A sincere question: How does a person go over their credit limit? The one time I was "maxed out" (due to a unique and very brief set of circumstances), I couldn't charge any more. When I tried to use it (not aware that I was bumping against the limit) the card was declined. Don't all cards work that way?
November 8, 2007 7:13 PM | Reply | Permalink
I read a story that says there's like almost a
trillion on the credit cards hanging out there...
I cut up my last one 2 years ago and I'll eat
dog food before I go back in debt like that
again.
November 8, 2007 9:11 PM | Reply | Permalink
Some can go over their limit easily if they have a balance and the CC co raises their interest rate or they have a late payment.
I never had an account with First Premier, but I have read complaints about them online. Some people wrote they had made payments on time but the payments were not posted to their accounts for 15 days! They contacted First Premier and were told by the co reps they had a right to hold a payment that long! Incredible! No wonder they go over the limit with "penalty" fees!
These predators like First Premier prey on the newly bankrupt.
The leaders of this country should be ashamed of thier new bankruptcy law that benefits the CC co's but makes it more difficult for people to file bankruptcy. All the while they allow predators access to peoples credit reports so they can send them offers for worthless plastic that is a trap for some who just don't know any better .
It truely makes me sick! I am grateful to the Consumer Law Center for the report and the work they are doing.
There is info all over the net about fee harvesters now and I hope this will help people to get educated about these predators and refuse these dreadful offers.
Bonnie
http://pictures.aol.com/galleries/pupart@cox.net/
November 9, 2007 8:11 AM | Reply | Permalink
Re: I never had an account with First Premier, but I have read complaints about them online. Some people wrote they had made payments on time but the payments were not posted to their accounts for 15 days!
I think that's illegal. As soon as a payment comes in the door they are supposed to date and time stamp it and use that as payment date even if they don't get around to processing it or cashing the check right away. Online payments should post the next business day (granted, that can mean a three day delay on a holiday weekend). ASomeone needs to take these crooks to court and have the book thrown at them.
November 10, 2007 8:30 AM | Reply | Permalink
I hope some action is taken. I was looking at a site called credit-land. According to what is written on their site, CNN.Com says credit-land is the authoritive site for credit cards :
http://www.credit-land.com/
Credit- Land recommends First Premier for those with bad credit. I ask, does anyone with bad credit "really" need a credit card? And more important, do they need a worthless piece of plastic from a predator like First Premier?
I wrote to Credit-Land and CNN and told them about the National Consumer Law Centers report on fee harvesters and how First Premier was one of the co's mentioned several times. No response from either one of them.
It's bad enough these predators flood the mailboxes of the newly bankrupt with thier dreadful offers, but to have websites recommend these low life predators is disgusting!
Bonnie http://pictures.aol.com/galleries/pupart@cox.net/
November 10, 2007 9:15 AM | Reply | Permalink