No Need to Read

Terry Gross and I talked about credit cards on Fresh Air yesterday. 

For TG fans, this might be fun.  For those who worry about credit cards and American families, it might be depressing.  Even so, I don't know what to do except keep on talking.


Comments (8)

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Elizabeth, great stuff as always as we need to keep talking about credit card related issues.

"merchant discount fee" . . . talk about a misnomer. I give Visa and MasterCard credit (no pun intended) for their marketing of the interchange fee to have any association with the word "discount." For those not familiar, the interchange fee is a percentage of each transaction that Visa and MasterCard banks collect from merchants every time a consumer uses a credit or debit card to pay for a purchase. This fee is the largest credit card fee and costs every American family hundreds of dollars per year.

In fact, I have seen the total coast of interchange fees not at $21 billion but $30.7 billion in 2005 and quickly rising with each passing year. PLsu, this is up from just $16.6 billion in 2001. One would expect that as the volume of plastic purchases increases and more technological advances are employed that the cost of processing transactions would decrease not exponentially increase.

I have been following this issue in my work with www.unfaircreditcardfees.com and certainly look forward to more Congressional hearings from Senators Dodd, Levin and others to address the numerous excessive fees and predatory practices of the credit card companies.

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Elizabeth, that was a great show. After it, I emailed your assistant:

"Like probably everybody else, I receive many card solicitations in the mail. I put everything into the reply-paid envelope, including the envelope the solicitation came in, and send it back at their expense. If everybody were to do this it would help the post office and perhaps discourage the card companies from destroying so many trees. Is this futile? Could this practice somehow become universal?..."

Let's start a revolution!

Elizabeth,

Thanks for talking about this.  This was a fantastic interview!  Keep on talking, and tell people the details about this that will make them mad.  They must get mad, or they won't pay attention.  You have a lot of credibility and influence.  You have the power to make a significant impact.  If there is ever anything I can do to help you out, please let me know. 

One note about credit reports and employment.  Employment law requires that anything used to make a hiring decision must be directly related to the job.  If the person applying for a job isn't going to be handling money, or do something on the job that relates to their credit rating, it cannot be used in the hiring decision.  There is a lot more background checking going on these days since 9/11, but employers still cannot make hiring decisions on information that is not related to the job that the candidate is being considered for.  So you don't need a credit rating to get a job, even a good one, and even if you sign a waiver.  If you are turned down for a job based on your credit rating, and it doesn't relate to the job you were being considered for, you could seek damages.  If you use credit cards and work in a financial services position that would require credit checks, only then you are putting your career credibility at risk. It must be job related.

Jim Anderson

The Truth About Credit

Facebook Profile
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Professor Warren, would it make you feel any better to know that Brad Pitt and Leo DiCaprio are apparently fighting over the rights to turn Maxed Out into a feature? http://www.tmz.com/2007/03/30/brad-and-leo-battle-over-credit-card-debt/

Although not positive I believe that the use of the mails for the purpose of harrassing any person -- and corporations are persons -- is a federal crime.

Now, I doubt that you individually are likely to bring the wrath of the DoJ down on your head. On the other hand as the leader of the criminal enterprise you propose, I wouldn't want to hazard a guess as to your future.

In the event I would recommend that you strip all identifying information from the envelope and its enclosures and when sealing it, wear rubber gloves and what with DNA identification getting increasingly more sensitive, a surgical mask.  Whatever you do, do NOT lick the envelope!!!!

So maybe there is a way to file a complaint against the credit card companies for harrassing us by sending us so much junk mail with deceptive offers and false advertising? ohh... that's right, I almost forgot, the law doesn't apply to them.

Jim Anderson

The Truth About Credit

Facebook Profile

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I heard Dr. Warren on Fresh Air, and by chance, I am just wrapping up a dispute with a credit card company. I'm highly educated (pursuing the terminal degree in my field), fairly savvy about money, and even I've fallen into traps. Here's what I learned, and a few other additional tips:
1)Don't do an attractive balance transfer strictly over the phone. Paper trail paper trail paper trail. If you do one online, print out all the pages. I had done a few balance transfers in the past over the phone, but this was the first one that was a problem.
2)We can't cancel the card unless we want to lower our credit rating, so we're in a Catch 22. I suppose we can threaten to pay off the balance and become a "deadbeat" - paying off the balance every month.
3)Companies may cut off your online account access if you're a few days late! This was a new one. I was a couple of days overdue with my home equity line, went to pay it online, and the message in red that came up simply stated that they were unable to access my account at this time and to call the phone number. It was Sunday, they're not open Sunday, and so I forgot until Thursday. Fortunately, I didn't receive any draconian penalty, but now we have to watch out for this one.
(By the way - the balance transfer offer was to be zero percent for several months. I got my statement, and it was the 20+ percent rate. One phone call and their "research" didn't resolve it, so I had to get the BBB involved and ask that they review the original phone conversation. The credit card company restored the zero percent and credited the charges, but they said that the original phone representative was in error.)

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Professor Warren,

Thanks for doing the credit card show in NPR’s Fresh Air. It was truly compelling radio. Unfortunately, I didn’t hear it real time but thanks to the magic of podcasting and MP3 players it accompanied me on my walk the next morning.

In an earlier career I was a computer analyst that designed algorithms that helped people in the consumer lending industry stay in compliance with Regulation Z. As I am sure that you are aware, Reg Z dictates the disclosure requirements for both the closed end loan contracts as well as open end credit card contracts. One of the major disclosure requirements promulgated by Reg Z on the closed end side was the requirement that the lender disclose to the consumer an Annual Percentage Rate that reflected both the interest component of the contract as well as any fees that the lender required that the borrower pay. This gave the consumer a simple, uncomplicated number that the consumer could use to shop and compare one lender’s contract to another. It was the ‘sunshine’ that went a long way towards cleaning up the hype and false promises that characterized the consumer lending industry in 1969 when the enabling legislation was first passed.

We need to have a similar mechanism that can bring ‘sunshine’ to the open-end credit industry as well. We need a realistic APR that can be used by credit card lenders that can reasonably predict and measure the total cost of credit (fees and interest) using a credit card.

I know this is mathematically difficult given the ‘voluntary’ nature of the fees involved. However, I do not believe that it is impossible. As evidence of this we need look no further than the Credit Card Industry itself. The same MBAs that you talked about in your radio piece are also are also in the business of calculating Internal Rates of Return (IRR) for their parent companies. These IRRs are used to predict, based on probability models, the earnings that a rate or fee change will have on the profitability of a card contract. The calculation of the IRR and the calculation of the APR are two sides of the same coin. Granted, the probability models used by the various card companies are all different and are rightly considered proprietary trade secrets. But, the fact that the transactions can be modeled means that regulation can be modified to provide a predictive means of calculating a realistic APR that takes into account both the fees and the interest charges. The resulting regulation will be complicated. It will be math intense. It will not be obvious to the casual reader (or lawyer ?). But, I would argue, so is life and more importantly so are the contracts that are being pushed by the credit card industry.

Keep up the good fight and thank you.

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