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How IT won't solve our problems

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I just got back from the HIMSS meeting —  a huge trade show of health care IT vendors and hospitals. Health care IT is now dead sexy for politicos because they can all agree that it’s the solution to our problems. But the mood amongst attendees is good because hospitals are now on a huge building boom in both bricks and mortar, capital equipment and IT — which you the taxpayer will pick up in the form of more Medicare spending. Everyone’s doing very well thank you, and now the government is talking about exchanging data between health care organizations as the way to improve care, and its point man David Brailer (a good guy by the way, despite his employers) is talking about it alot.

Unfortunately the government isn’t doing much about it other than giving a few contracts for demonstration projects, trying to corral data standards, and giving vendors something new to talk about ( the buzz word is “inter-operability”). While no money is being spent by the government here, the big organizations that resemble single payer systems (e.g. Kaiser Permanente) are spending a lot on getting IT tools into clinicians’ hands, but 80% of American docs practice in small organizations and are largely being left behind. Meanwhile the biggest integrated healthcare system of all, the UK’s NHS, is doing a whole lot. The UK is creating a longitudinal health record for every citizen, connecting every doctor and hospital to the central “spine” and — despite some inevitable problems — will be reaping the benefits of health care data interoperability long after we’re still talking about it. (BTW despite the fear of “government health care” lots of American vendors are doing very nicely thank-you out of the UK’s Connecting for Health project, including some Republicans even if their wives and business rivals apparently don’t approve of that universal health care guff at home).

I heard a talk from a Brit and a Canadian on their somewhat similar national health care IT plans. They are light years ahead of us in health care IT, especially at the physician level and they started further ahead. In fact lots of countries by 2002 had 80–95% of physicians using electronic medical records (EMR) at primary care level, and virtually all of them got there by some kind of socialized/single payer approach, or at least had the government mandate and pay for the technology. In the US we are at about 25% of docs using an EMR , if you count it generously. And that’s not an accident.

Of course there’s another side to this. Although I didn’t see it, former Oregon governor John Kitzhaber (an MD by the way) gave a talk preparing, it seems, for a long-shot run at the Democrat nomination in 2008.

Kitzhaber, a Democrat, spoke frankly about the state of the U.S. healthcare system while telling about his new venture, "The Archimedes Movement." Launched last month, the project seeks to transform the U.S. healthcare system by forcing Congress to defend current practices and policies that run contradictorily to the goals of better and more efficient healthcare. He told of how an Oregon man died after the state paid more than $1 million for his treatment in a hospital intensive-care unit when he suffered complications from seizures that occurred when the state stopped providing the $14 per day in prescription drugs that the man needed to manage his chronic health conditions. "That should not be acceptable to any of us," Kitzhaber said as the audience applauded.

With the Archimedes Movement, Kitzhaber said participants will start from scratch to develop a plan determining how best to use the $6.3 billion in tax dollars that are currently allocated for the healthcare of Oregon's 3.6 million residents. He said the goal is to reallocate existing public resources to universally provide a basic set of healthcare services with the objective being "to produce healthy citizens, not finance healthcare delivery."

Of course no other industrialized nation would understand why this talk had to be given, or why the guy was cut off from his cheap drug and needed to be given expensive care later — although we’re starting to hear lots of those stories from the Part D debacle.

This lays bear the other half of the IT fallacy. Even if we get all the information we ever need, nothing will change in the health care system if the incentives are for providers to do too much to those with insurance and for insurers to get out of the business of insuring the sick. But to get away from that you need some type of government regulation and redistribution of resources from the healthy to the sick. And as evidenced by Bush’s speech yesterday about extending HSAs, we are thinking of heading in completely the opposite direction. If you want more on why that’s a bad idea, see my earlier piece called Much, much more on HSAs.


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KikoKimba
While health-care IT is now dead sexy for politicians and manna from heaven for IT vendors, there is a key aspect to the story that isn't being addressed: The high-tech systems being installed in hospitals are designed by people who are substantially clueless about what goes on in the ER and OR and on the ward floor. Effective implementation will be slow if not stalled until these people spend some time walking in nurses' shoes.

I attended HIMSS and actually listened to Gov. Kitzhaber. Out of all keynote speakers he was the only one who got applause by the whole room of about 5 times.

 

He seems to have real talent for expressing his ideas in a way people can understand and have trouble arguing with. Especially when comparing healthcare to public education system. 

 

Take a look at my blog report of the event: Health System Reform: A New Hope

Grandma Jo.  It has been about five years now, but when I was working in a hospital I was one of the management team that selected and then installed a hospital wide information system.  We did the whole bit, including nursing documentation.  Since I have left the hospital has added OR and ER, I think every department is now on the computer. 

 

Kiko is absolutely correct.  These systems are a mess for the most part.  Not user friendly.  Since I left the hospital I have been working as a medical paralegal and I can tell you that cases with computerized medical records are very difficult to defend.  Information is scattered everywhere.  Yes, you can read it when you find it, which is good, but putting it together in a coherent fashion seems to be beyond the people who build the systems.  Nurses and technical people are not particularly good typists, and typos and misspelled words are all over the place.  And once something gets in the computer, even if it is an error, it repeats and repeats.  They are still a long way from having a good system.  My biggest concern for now is that most physicians will just not spend the time to pull together the information from the various places.  Used to be there was one flow sheet the nurses/aides wrote on, and a quick glance would update the physician on what had happened the previous 24 hours.  Lab and radiolgy are in good shape as they have been computerized for much longer.  But so much of how a physician makes decisions is based on the observations of the nurse... and that is a nightmare. 

Not to say that this isn't the way to go.  But it is no panacea in the short and mid term.  We will need to have the current generation of physicians retire and be replaced by younger ones who are comfortable with the computer for one thing.  I think the computerization of physicians office records will help make that transition go faster.  But I've been with my mother to the doctors (the office just switched last year) and they gave us a print out of her office visit.  They had incorporated a lot of her old history and there were significant errors.  And they recently messed up one of her heart prescriptions - it had been discontinued due to complications - but when she went back in for her yearly physical it was still in the computer and they printed it off along with all of her other drugs.  Her visiting nurse caught the error thank heaven.

Sorry I'm so wordy, but this is not going to be the savior of health care costs.  To do it correct - will cost a lot of money. 

 

 

 

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