Debit Cards and Identity Theft

The following post is by Ronald Mann, a law professor at the University of Texas and expert in commercial law and electronic commerce.

Americans are worried about identity theft, if recent advertising and press coverage is any indication.  The security lapse recently disclosed by MasterCard underscores one of the risks of using payment cards, and the widespread media response underscores public fear.  But while media attention focused on credit cards, the problems of data theft and merchant fraud in the debit card context can be more serious. 

     Generally, federal law bars issuers from holding cardholders responsible for more than $50 in any series of unauthorized transactions.  While negligent debit card holders (though not credit card holders) may be liable for more than $50, Visa and MasterCard have superimposed "Zero Liability" policies that prohibit their issuers from charging cardholders even for the $50.  This means that differences in existing consumer protection laws - however wrongheaded - arguably have little practical impact when it comes to the transactions themselves.
     But those policies don’t consider the realities of fraudulent debit card transactions, where the money in your account just disappears.  Because most of us keep our balances relatively small, we usually need money returned to those accounts immediately to ensure that we have cash to make mortgage payments, pay rent, and keep our telephone and electricity service running.  Besides this, the Visa and MasterCard policies do not offer debit cardholders any protection from losses associated with fraudulent charges such as insufficient fund fees and overdraft fees.
     Elsewhere, the differences between credit and debit cards are even starker.  Consider the problem of merchant fraud or insolvency - where the cardholder makes a purchase, but the retailer does not perform.  Suppose that I purchase a ticket from United Airlines, and United goes under before the flight occurs.  If I used a credit card, I can simply refuse to pay the bill when it arrives.  Under federal law, the bank that processed United Airlines' transactions ultimately will bear the loss, not the last batch of unlucky consumers.  If I used a debit card, however, I’ll likely to bear  the entire cost of the transaction, because (under current law) this is a cash payment that cannot be recovered.  The policies that Visa and MasterCard advertise will not protect me here.  The same thing would be true if I purchased a book from an eBay store that fraudulently never showed up.
     Debit cards are clearly optimal in an economy that’s quickly becoming cashless.  As a substitute for checks, debit card payments save several dollars per transaction.  As a substitute for credit cards, they curb excessive spending patterns, which often lead  to financial distress.  But current law fails to cushion the risks they present to consumers, or even to remedy the disparity between treatment of fraud in credit and debit cards.
     Recently I have advocated the reform of payments policy to more consciously attend to the commercial realities of the underlying sales transactions and the social costs of the different payment devices.  The data theft incident highlights one area in which there is a mismatch between law and practice.


Comments (6)

Link broken.  I'm guessing this is the right one - "Making Sense of Payments in the Information Age" - http://papers.ssrn.com/sol3/papers.cfm?abstract_id=507822

I have fixed this, thanks for the note!

Here is what I do to minimize potential liability for unauthorized charges.  I open a checking account specifically for use with a debit card.  I keep only the cash I need to fund anticipated purchases, plus a small buffer.  I write a letter to the bank requesting that they close any account they may have opened for me for overdraft protection.  As long as I never keep much in the account, it is doubtful that they will clear a demand that will overdraw the account.

While I lose the ability to refuse to pay for a purchase, it has been proven in my experience that a dispute is completely at the discretion of the credit card company and I rarely get it decided in my favor anyway. 

I do NOT have a debit card to go with my main checking, from which I pay household bills such as my mortgage payment.  That is financial suicide.

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Unfortunately, this happened to me once -- I had my account drained in a matter of 10 minutes by a completely unknown source, making a series of charges to an online gambling site to launder the money.

It took me 72 hours to get the money back, but what truly galled me was that Bank One reserved the right to take back my money WITH NO NOTICE for 6 months afterward, if their investigation showed I had any part in the fraud!

After that, the debit card stayed in my wallet.  Period.  I use a credit card for ALL my routine transactions now, and pay the card company off twice a month.  It's not as secure as a "firewall" account, but it still is better then what I had before.

If it happens a second time, however, I'm opening a firewall account -- and with a different bank. 

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I'm not entirely sure I buy your argument.  I recently  had a fraudulent merchant sell me a couch, deliver the wrong item, and then after picking it up, refuse to refund the payment or deliver the correct item. He was out of business 2 weeks later, having sold my couch to someone else.  Said couch was purchased with a debit card.  I was desparing of ever seeing my $1700 again, until my wife suggested I call my bank and report it as a fraudulent charge. Within 2 days, I had cash back in my account.  It will take another couple of weeks to finalize the refund, but I'm not worried.  Maybe its just my bank (Wells Fargo - Visa debit card), but they seem to be well above board on this one.
Contrast that with the behaviour of some of my credit cards of late.  I am not a big believer in credit, although I will use it to obtain a discount and then pay it off in full.  Recently, several of my credit cards have started charging interest from the time of the purchase, rather than offering a grace period until the billis sent. They also appear to calculate interest daily, so that even if you send in payment in full, according to the number on your bill, you still have a positive balance the following month, due to the interest you accrued between the time they sent the bill and the time they cashed the check.  If those aren't charges verging on the fraudulent (and certainly well into the realm of deceptive), then nothing is.  Sears was the most recent culprit, but I've had others attempt the same thing.  Needless to say, I don't ever use such cards again.
To me, the biggest risk of the debit card is merely that you must suffer the loss of the money before it is returned, which is a definite disadvantage compared to a credit card, where you can just refuse to pay the bill.  I had my debit card stolen out of my locker at the gym 2 weeks before my wedding and honeymoon.  Needless to say, the balance was artificially large - until the thief had 36 hours to play with my debit card.  Then it was artificially small.  It caused real problems for me during the several days beofre the money was returned to me.  The same would not have been true of a credit card.  But the final outcome was the same as it would have been with a CC.  All my money was returned.

But the final outcome was the same as it would have been with a CC.  All my money was returned.

In response to your whole story... you've been lucky so far.  Read your account agreements.  If you understand them, you'll see you are at great risk.  Credit card agreements effectively give the consumer no rights in a dispute.  I know.  I've been through the legal test in court with my dispute.  Even the FDCPA and FCBA laws have loopholes that effectively allow creditors final determination on whether a dispute has merit, not regulators.  So there is effectively no accountability, since the wolf is effectively watching the chicken coup. Yet all the regulation of credit cards give the appearance that there is accountability.  It is smoke in mirrors.  This is also true with bank accounts and debit cards. 

Additionally, if they reject your dispute and you still consider it unsettled, credit card companies can begin to tack on unlimited interest rates, high fees, etc. that will more than double your account balance in a year or so, then sue you and include court and legal fees.  All the while they will shift the burden of proof to you, and win their case with no proof at all.  You have unlimited liability with credit cards.  According to Elizabeth Warren, the credit card companies make 75% of their profits off of delinquent customers with late fees, overlimit fees, and extremely high interest rates.  They target customers likely to default, so they can collect these fees. 

In my case, an $18,000 dispute turned into about $40,000 in about a year.  The burden of proof was on me, despite the fact that I was the defendant.  How can you prove you don't owe something?  You can't.  Then Citibank demanded full compensation for court and legal fees as part of the settlement.  My settlement was larger than the original claim, but I got to keep my house, my cars, and avoided a sweep of my bank accounts.  They simply called my dispute frivolous, though it was clearly NOT.  This is the behavior of predators.

Debit cards allow you to limit that liability to what is in your account, if you make sure you don't have "overdraft protection" which is a form of credit with an effective unlimited "interest" rate in the form of fees, putting you in the same situation as with credit cards.  This is why you have to close down any automatic "overdraft protection" and use a checking account dedicated for use of a debit card.

I have more information on this, and a link to a Business Week article, and a PIRG consumer watchdog fact sheet where they discuss this as well, here.

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